Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

by CG_MindTricks
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Original Post

Re: Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

★★ Novice
@EA_MindTric still stuck loading screen, was bad few days ago but would log in after crash, DO A now won't load period
Message 11 of 302 (3,293 Views)

Re: Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

[ Edited ]
★★★ Newbie

@CG_MindTricksThe game was working fine this morning for me. I left it running waiting to do my final ship battle, and all of a sudden wherever i clikced the game was frozen. The phone was ok, all apps were ok, but swgoh was just frozen.
Restarted the app, and then it just crashed.
Tried it on PC on bluestacks, game is stuck in loading screen forever. There are already more then 3 hours where i cannot even start the app.
My phone is a Samsung S9, with all latest updates. And Bluestacks is freshly installed.

I just checked and my phone has latest updates. Latest version G950FXXU1AQL5

Message 12 of 302 (2,769 Views)

Re: Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

★★★★★ Novice

I'd be willing to bet this is an issue with the Google Play interface (API) between EA servers and Google servers.  Google is updated Google Play Games and now it has broken the link with older versions of android.  Good developers would have seen this coming and adjusted accordingly.

Message 13 of 302 (1,639 Views)

Re: Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

★★★★ Novice

Yes, I double checked my Google Play Games, even uninstalled and reinstalled to make sure it has the correct updated version. Still crashes, must be an EA server issue, rather than a player end issue.

Message 14 of 302 (1,616 Views)

Re: Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

★★ Novice

Same here. I wonder what will be CG's response to this as i have missed all of my energy refreshes. This is something that is clearly not on my side.

Message 15 of 302 (1,606 Views)

Re: Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

★★★★★ Newbie

Same here. I also have an S5, and it has been known to crash every now and then, but always restarts fine. I have not been able to load in since last night. Missing out on bonus energy and daily log, not to mention all of my rewards from raids last night. Hope they fix it soon.

Message 16 of 302 (1,596 Views)

Re: Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

★★★ Novice

Same, some big issues with the game can't load and stuck on loading screen.... CG please fix it ASAP!

Message 17 of 302 (1,594 Views)

Re: Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

★★★★★ Novice

Get ready for some more bonus crystals I hope lol.

Message 18 of 302 (1,588 Views)

Re: Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

★★★★★ Newbie

pls let us know when its fixed

Message 19 of 302 (1,578 Views)

Re: Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

★★★ Novice

I have tried everything to fix this, including uninstalling, rebooting phone, and reinstalling, cleaning memory caches, EVERYTHING! Really irritating.. Right at the title screen it's tries to download a 5mb update and crashes, or crashes before getting to that point sometimes..

Message 20 of 302 (1,479 Views)