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Game crashes moments after high audio pitch

by JayzTang
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Original Post

Game crashes moments after high audio pitch

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Oneplus 6T
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 873957489
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Once entering a battle, the music will turn into a buzz. The game will freeze within 30 seconds.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country Hong Kong

https://www.youtube.com/watch?v=_ga6azeSX4c

Message 1 of 7 (238 Views)

Re: Game crashes moments after high audio pitch

EA Star Wars: Galaxy of Heroes Team
Hey, can you please try the following and let us know if the issue remains?
- Uninstall the game
- Make sure your device is connected to a strong and stable Wi-Fi network
- Reinstall the game
- Launch the game and leave it in the Home Screen for around 30 min without playing so it can finish downloading all assets correctly

Thank you.
Message 2 of 7 (227 Views)

Re: Game crashes moments after high audio pitch

★★★★ Novice

Thanks for your reply in a timely manner. I am happy to report that the game has yet to crash since, however, the high audio pitch reappears today when I was just navigating around the home screen. The game was still responsive to input but the audio pitch will not stop until I force close the game. 

Message 3 of 7 (178 Views)

Re: Game crashes moments after high audio pitch

★★★★ Novice
Same thing happened again today during PVP...
Message 4 of 7 (134 Views)

Re: Game crashes moments after high audio pitch

[ Edited ]
★★★★ Novice

Usually I can work around this for raids as I can give as many tries as I want by forcing the game closes, and I can tolerate this happening in PVP most of the time as my progress does not make PVP as important as it should be; however, it just happened in Grand Arena Championship. Audio buzz, game frozen. 

 

FYI, I have reinstalled the game multiple times.

 

Message 5 of 7 (76 Views)

Re: Game crashes moments after high audio pitch

[ Edited ]
★★★★ Novice

I am showing my frustration though the 2 attached jpegs. This issue cause my 2nd win from GAC!

 

The game froze during GAC, then I reinstalled the game and guess what? The game froze again! This time in the main menu...

WhatsApp Image 2019-06-29 at 13.49.07.jpeg
WhatsApp Image 2019-06-29 at 13.49.07 (1).jpeg
Message 6 of 7 (65 Views)

Re: Game crashes moments after high audio pitch

★★★★ Novice

i had this issue too ; i lost lots of GA because of this lol

Message 7 of 7 (35 Views)

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