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Re: Game crashes moments after high audio pitch

by EA_MindTricks
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Original Post

Game crashes moments after high audio pitch

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Oneplus 6T
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 873957489
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Once entering a battle, the music will turn into a buzz. The game will freeze within 30 seconds.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country Hong Kong

https://www.youtube.com/watch?v=_ga6azeSX4c

Message 1 of 4 (152 Views)
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Re: Game crashes moments after high audio pitch

EA Star Wars: Galaxy of Heroes Team
Hey, can you please try the following and let us know if the issue remains?
- Uninstall the game
- Make sure your device is connected to a strong and stable Wi-Fi network
- Reinstall the game
- Launch the game and leave it in the Home Screen for around 30 min without playing so it can finish downloading all assets correctly

Thank you.
Message 2 of 4 (142 Views)

Re: Game crashes moments after high audio pitch

★★★★ Novice

Thanks for your reply in a timely manner. I am happy to report that the game has yet to crash since, however, the high audio pitch reappears today when I was just navigating around the home screen. The game was still responsive to input but the audio pitch will not stop until I force close the game. 

Message 3 of 4 (93 Views)

Re: Game crashes moments after high audio pitch

★★★★ Novice
Same thing happened again today during PVP...
Message 4 of 4 (49 Views)

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