April 2019
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Oneplus 6T
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 873957489
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Once entering a battle, the music will turn into a buzz. The game will freeze within 30 seconds.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country Hong Kong
April 2019
April 2019
Thanks for your reply in a timely manner. I am happy to report that the game has yet to crash since, however, the high audio pitch reappears today when I was just navigating around the home screen. The game was still responsive to input but the audio pitch will not stop until I force close the game.
April 2019
June 2019 - last edited June 2019
Usually I can work around this for raids as I can give as many tries as I want by forcing the game closes, and I can tolerate this happening in PVP most of the time as my progress does not make PVP as important as it should be; however, it just happened in Grand Arena Championship. Audio buzz, game frozen.
FYI, I have reinstalled the game multiple times.
June 2019 - last edited June 2019
I am showing my frustration though the 2 attached jpegs. This issue cause my 2nd win from GAC!
The game froze during GAC, then I reinstalled the game and guess what? The game froze again! This time in the main menu...
June 2019
i had this issue too ; i lost lots of GA because of this lol
September 2019
Yes...this happens specifically on AT LEAST OnePlus phones. It's happened to me on 5 different versions of the OnePlus phones...from the 5 to the 7 pro. Here's my video capturing the same buzz freeze bug.
September 2019
Not sure if it's the case with yours, but I was having this issue constantly with my OnePlus 6T, and what helped a bunch was turning off the gaming mode for SWGOH so it doesn't load when I start the game. Still have the random annoying occasion where it freezes (just did it in GeoTB to me earlier today in fact), but it literally has only frozen on me once in the past 2 months or so after doing so multiple times a day for months.
September 2019
Hi there, same here.
I'm a proud owner of a oneplus 3.
Game just froze today on my first territorial battle.
I get occasional freezes for months now, leading me to try several phone setups and uninstall many apps to free space (we never know). RAM seems OK, but I notice that when I get announcements or in-game updates the same time as a battle, the game crashes. Could it it related?