Game crashes moments after high audio pitch

by JayzTang
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Game crashes moments after high audio pitch

★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Oneplus 6T
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 873957489
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Once entering a battle, the music will turn into a buzz. The game will freeze within 30 seconds.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country Hong Kong

https://www.youtube.com/watch?v=_ga6azeSX4c

Message 1 of 10 (669 Views)

Re: Game crashes moments after high audio pitch

Community Manager (retired)
Hey, can you please try the following and let us know if the issue remains?
- Uninstall the game
- Make sure your device is connected to a strong and stable Wi-Fi network
- Reinstall the game
- Launch the game and leave it in the Home Screen for around 30 min without playing so it can finish downloading all assets correctly

Thank you.
Message 2 of 10 (652 Views)

Re: Game crashes moments after high audio pitch

★★★ Novice

Thanks for your reply in a timely manner. I am happy to report that the game has yet to crash since, however, the high audio pitch reappears today when I was just navigating around the home screen. The game was still responsive to input but the audio pitch will not stop until I force close the game. 

Message 3 of 10 (603 Views)

Re: Game crashes moments after high audio pitch

★★★ Novice
Same thing happened again today during PVP...
Message 4 of 10 (559 Views)

Re: Game crashes moments after high audio pitch

[ Edited ]
★★★ Novice

Usually I can work around this for raids as I can give as many tries as I want by forcing the game closes, and I can tolerate this happening in PVP most of the time as my progress does not make PVP as important as it should be; however, it just happened in Grand Arena Championship. Audio buzz, game frozen. 

 

FYI, I have reinstalled the game multiple times.

 

Message 5 of 10 (501 Views)

Re: Game crashes moments after high audio pitch

[ Edited ]
★★★ Novice

I am showing my frustration though the 2 attached jpegs. This issue cause my 2nd win from GAC!

 

The game froze during GAC, then I reinstalled the game and guess what? The game froze again! This time in the main menu...

WhatsApp Image 2019-06-29 at 13.49.07.jpeg
WhatsApp Image 2019-06-29 at 13.49.07 (1).jpeg
Message 6 of 10 (490 Views)

Re: Game crashes moments after high audio pitch

★★★★ Novice

i had this issue too ; i lost lots of GA because of this lol

Message 7 of 10 (460 Views)

Re: Game crashes moments after high audio pitch

★ Apprentice

Yes...this happens specifically on AT LEAST OnePlus phones. It's happened to me on 5 different versions of the OnePlus phones...from the 5 to the 7 pro. Here's my video capturing the same buzz freeze bug.

 

https://streamable.com/mmxbb

Message 8 of 10 (421 Views)

Re: Game crashes moments after high audio pitch

★ Apprentice

Not sure if it's the case with yours, but I was having this issue constantly with my OnePlus 6T, and what helped a bunch was turning off the gaming mode for SWGOH so it doesn't load when I start the game. Still have the random annoying occasion where it freezes (just did it in GeoTB to me earlier today in fact), but it literally has only frozen on me once in the past 2 months or so after doing so multiple times a day for months.

Message 9 of 10 (395 Views)

Re: Game crashes moments after high audio pitch

★★★ Apprentice

Hi there, same here. 

 

I'm a proud owner of a oneplus 3.

 

Game just froze today on my first territorial battle. 

 

I get occasional freezes for months now, leading me to try several phone setups and uninstall many apps to free space (we never know). RAM seems OK, but I notice that when I get announcements or in-game updates the same time as a battle, the game crashes. Could it it related? 

Message 10 of 10 (378 Views)