Game crashes every time i use/open my Umbaran Starfighter

by Neart-22505
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Original Post

Accepted Solution

Game crashes every time i use/open my Umbaran Starfighter

[ Edited ]
★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Redmi note 4
OS Version Android 7.0 NRD90M
Ally Code: (Find it here: http://bit.ly/AllyCode ) 261197879
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Starting today, game crashed every time i open or use in fleet battles/fleet arena my Umbaran Starfighter (Fives ship). Yesterday everything was ok This is the error screenshot https://imgur.com/a/SYfM6G6 Says in russian smth like "An error occur so the game need to be restarted. The reason could be unstable internet connection: check it and then press restart. If this message appears again and connection is stable - contact us. Error code: 106.0" THe problem is - not only is my internet connection stable, game works 100% ok if i dont use Umbaran Starfighter or dont open it in fleet menu. For some reason i also recorded a video, copy in attachments https://www.youtube.com/watch?v=ecO_71y7v-o
Steps: How can we find the bug ourselves? I actually dont know what is the reason, so idk what can you do to recreate bug on another account. In my account this bug happens 100% of the time right now
Connection Type Wifi
Please select your region Europe
Country Russia

This is the error screenshot:  Error text (russian) 
Video:

Message 1 of 6 (416 Views)

Accepted Solution

Re: Game crashes every time i use/open my Umbaran Starfighter

★★★ Novice

Problem solved.

Google Play Market version somehow was corrupting swgoh download process.
When i got previous google play market version - problem disappeared

View in thread

Message 6 of 6 (142 Views)

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Re: Game crashes every time i use/open my Umbaran Starfighter

EA Live QV Team

Hi @Neart-22505 and thank you for the report.

 

We've checked our logs and it appears that your game is missing some assets for the Umbaran Starfighter. Please install the game fresh from the Google Play Store and leave it open afterward at the main cantina screen for a while (usually 20 minutes, depending on your internet connection) so it can download all assets and game files correctly. That should resolve this.

Message 2 of 6 (351 Views)

Re: Game crashes every time i use/open my Umbaran Starfighter

★★★ Novice

Hi @EA_HighCommand 

I did as you told me, deleted the game, reinstalled it from play store and left open for 20-30 minutes
It didnt help, i still have the same problem

Is there something else i (or you) can do?

Message 3 of 6 (319 Views)

Re: Game crashes every time i use/open my Umbaran Starfighter

★★★ Novice

Ok i checked it on another device. Bug wasnt there

So its really only on my phone
Will try to reinstall once again, or upgrade android or idk

thnx for help @EA_HighCommand 

Message 4 of 6 (296 Views)

Re: Game crashes every time i use/open my Umbaran Starfighter

★★★ Novice

Still have the same bug.
Tried to delete and install the game (like 10 times), deleted/reinstalled goodle play games.
Nothing works.

I have zero clue what to do. No update on my android version, nothing,

The solution in the comments DID NOT work

Message 5 of 6 (246 Views)

Re: Game crashes every time i use/open my Umbaran Starfighter

★★★ Novice

Problem solved.

Google Play Market version somehow was corrupting swgoh download process.
When i got previous google play market version - problem disappeared

Message 6 of 6 (143 Views)