Game crash

[0ijjtu09zdbv]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? 13 Pro
OS Version 15.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 615336442
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Sinice The last update, The game is crashing in GaC and TW, today, my second loss due to game crash, the pictures are from yeasterday gac today, it said can’t connect to The game, I clicked try Again and game restarted by itself. I didn’t have wifi problem on my side. Please fix asap. Thank you
Steps: How can we find the bug ourselves? Don’t know
Connection Type Wifi
Please select your region Europe
Country Czech republic

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Screenshots attached

[EA_UltraSlide · Accepted solution]

Hi @0ijjtu09zdbv and sorry to hear that.

We have checked the logs available to us and have been unable to find a reason for the crash that you have encountered.

Please take a look at our troubleshooting guide in the hopes that it might help in the future.

[EA_UltraSlide · Accepted solution]

Hi @0ijjtu09zdbv and sorry to hear that.

We have checked the logs available to us and have been unable to find a reason for the crash that you have encountered.

Please take a look at our troubleshooting guide in the hopes that it might help in the future.