Game crash

by wlc717
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Original Post

Accepted Solution

Game crash

★★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S20 Ultra
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 972-959-791
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug During Territory Battle (Phase 2 Mid Combat Mission), my game "froze" mid battle causing me to only get 3/4 on the CM when 4/4 was all but assured (SLKR was in his Ultimate)
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

Screenshot of when game froze

Heroes_2021-04-28-07-43-22.jpg
Message 1 of 2 (134 Views)

Accepted Solution

Re: Game crash

EA Live QV Team

Hi @wlc717 and sorry to hear that.

 

The team are aware of increased rate of crashing since the most recent title update. They are working to reduce these over the next several title updates. More information can be seen in the below link:

 

Forum Post - Increase in Game Crash Instances 

 

Unfortunately, nothing can be done to change the result of any of the TB Battles/Special Missions, the results are final.

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Message 2 of 2 (130 Views)

All Replies

Re: Game crash

EA Live QV Team

Hi @wlc717 and sorry to hear that.

 

The team are aware of increased rate of crashing since the most recent title update. They are working to reduce these over the next several title updates. More information can be seen in the below link:

 

Forum Post - Increase in Game Crash Instances 

 

Unfortunately, nothing can be done to change the result of any of the TB Battles/Special Missions, the results are final.

Message 2 of 2 (131 Views)