Game crash - regular play

[-NorNil0-]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11
OS Version 14.4.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 215456421
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug When playing all parts of the game it suddenly shuts down without warning. Today I lost 70 light side currencies because it shut down during my Rey ultimate material farm. It’s annoying enough to farm 70 materials, that to waste it does not feel mildly frustrating.
Steps: How can we find the bug ourselves? Play the game on a regular iPhone. More than 1 hour. Inevitably it’s going to shut down/ crash if you like it or not.
Connection Type Wifi
Please select your region North America
Country Norge

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Try playing the game for a while and you will crash. I bet you a dollar. Wiff or mobile data don’t matter. My mobile don’t run a lot of extra apps. Have more than enough storage. 

[EA_UltraSlide · Accepted solution]

Hi @-NorNil0- 

The team are aware of increased rate of crashing since the most recent title update. They are working to reduce these over the next several title updates. More information can be seen in the below link:

Forum Post - Increase in Game Crash Instances 

Unfortunately, we will be unable to refund any Light Side energy used, sorry!

[EA_UltraSlide · Accepted solution]

Hi @-NorNil0- 

The team are aware of increased rate of crashing since the most recent title update. They are working to reduce these over the next several title updates. More information can be seen in the below link:

Forum Post - Increase in Game Crash Instances 

Unfortunately, we will be unable to refund any Light Side energy used, sorry!