Game crash in GAC - iphone

[parmenion_1389]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone XR
OS Version latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 194526133
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug game crashes regularly - latest was at the start of a GAC battle.
Steps: How can we find the bug ourselves? use an iphone.
Connection Type Wifi
Please select your region North America
Country Canada

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started a GAC battle and the game just crashed out. Nothing major running on my phone other than discord and SGWOH.

these constant crashes are causing many missed rewards / lost campaigns.  very frustrating.

[EA_UltraSlide · Accepted solution]

Hello there @parmenion_1389 and sorry to hear that.

The team are aware of increased rate of crashing. They are working to reduce these over the next several title updates. More information can be seen in the below link:

Forum Post - Increase in Game Crash Instances 

Unfortunately, GAC battle results are final and cannot be changed.

[EA_UltraSlide · Accepted solution]

Hello there @parmenion_1389 and sorry to hear that.

The team are aware of increased rate of crashing. They are working to reduce these over the next several title updates. More information can be seen in the below link:

Forum Post - Increase in Game Crash Instances 

Unfortunately, GAC battle results are final and cannot be changed.