Game crash during mod locking

[MistahSmit]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad Air 2
OS Version 13.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 288-789-184
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug Freezing when locking mods
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

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When trying to lock mods, the game won't allow me to, the spinning thing pops up. It's frustrating because I've been waiting for credit heist to have enough credits to properly go through my mod collection. After I restart, I can't find the mod I was trying to lock, where did it go? Is it a problem with the new mac OS? The update? Please advise

[EA_UltraSlide · Accepted solution]

Hi @MistahSmit and thanks for reporting this.

We are aware that the game can crash when locking a mod and it has already been raised for review.

[MistahSmit]

The same thing happens on my iPhone when I try to lock a mod. When I restart the mod is gone. I sell 3/4 of my mods, and to have the ones I want to keep disappear when I hit the button that is supposed to do the exact opposite is really frustrating.

[EA_UltraSlide · Accepted solution]

Hi @MistahSmit and thanks for reporting this.

We are aware that the game can crash when locking a mod and it has already been raised for review.

[MistahSmit]

Hi @EA_UltraSlide .

Thank you for your prompt reply. That is good to know. Is there a timetable for when this bug will be fixed?