Re: Game completely freezes (including animation) during Sith Raid

by nottenst
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Original Post

Accepted Solution

Game completely freezes (including animation) during Sith Raid

★★ Apprentice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG v30
OS Version 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 871-232-836
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Game completely freezes (including animation) during Sith Raid. Attached are screenshots of the instances.
Steps: How can we find the bug ourselves? No idea as it seems random.
Connection Type Wifi
Please select your region North America
Country USA

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Message 1 of 7 (895 Views)

Accepted Solution

Re: Game completely freezes (including animation) during Sith Raid

EA Live QV Team

Hi @reovalis and thank you for the report.

 

Does it only happen if you play on Auto?

We'd recommend doing a clean re-install and let the game download all assets (leave it at the main cantina screen for like 30 minutes, depending on your internet speed). Please ensure that you have a strong and stable internet connection when doing so.

 

If it happens when you are not playing the battle on Auto and all ability buttons vanish, this is an issue we are actively working on.

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Message 2 of 7 (965 Views)

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Re: Game completely freezes (including animation) during Sith Raid

EA Live QV Team

Hi @reovalis and thank you for the report.

 

Does it only happen if you play on Auto?

We'd recommend doing a clean re-install and let the game download all assets (leave it at the main cantina screen for like 30 minutes, depending on your internet speed). Please ensure that you have a strong and stable internet connection when doing so.

 

If it happens when you are not playing the battle on Auto and all ability buttons vanish, this is an issue we are actively working on.

Message 2 of 7 (966 Views)

Re: Game completely freezes (including animation) during Sith Raid

★★ Novice

I have a similar issue. It happens both on and off auto. It does not result in buttons missing.

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Message 3 of 7 (848 Views)

Re: Game completely freezes (including animation) during Sith Raid

★ Novice

 Same. Attack commands did not appear after the Traya staggering cutscene in STR phase 3.

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Message 4 of 7 (839 Views)

Re: Game completely freezes (including animation) during Sith Raid

★★★ Newbie

Was doing manual run and suddenly game freeze when assaj was done attacking. 

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Message 5 of 7 (749 Views)

Re: Game completely freezes (including animation) during Sith Raid

★★ Novice

I know its an old post but I get this bug immediately when I try P3 with my Revan lead squad. Revan lead, Jolee, GMY, Ezra, and Bastila in the squad. I can replicate the bug continuously when GMY moves first and uses Strategic Advantage to call Revan in attacking a lightsaber. I have to force close the app to get out of the "freeze" state. The buttons disappear for me and Im unable to click on anything. I put freeze in quotations because the music still plays and you can see the toons still moving and breathing in their idle state. Any word on when this will be fixed?

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Re: Game completely freezes (including animation) during Sith Raid

★★ Apprentice
Just happened to me when using Revan team.
Message 7 of 7 (633 Views)