Re: Game collapse after new update

by vakolchin
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Original Post

Accepted Solution

Game collapse after new update

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 14.7.
Ally Code: (Find it here: http://bit.ly/AllyCode ) 161-665-593
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug With new update, every time when I press home button, aplication is crashed
Steps: How can we find the bug ourselves? Enter to heroes then press home button
Connection Type Wifi
Please select your region Europe
Country Россия

Dear support,

 

I have facing the issue with application crash, so every time when I press home or back it is crash, so it seems it is now not the "home" button, but collapse button, so please return the game to the state before this last update occured today 00-00 utc.

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Accepted Solution

Re: Game collapse after new update

EA Live QV Team

This should no longer be an issue for anyone. 

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All Replies

Re: Game collapse after new update

EA Live QV Team

Hi @vakolchin 

 

Are you still running into issues with the game crashing after pressing the home button?

 

Some players are reporting that changing your device language to English, playing the game for several minutes and then changing the language back will resolve the issue.

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Re: Game collapse after new update

★★★ Newbie

The important thing is, that the Kenobi ad shows up. After that, you can change the language back. 

Message 3 of 5 (257 Views)

Re: Game collapse after new update

EA Live QV Team

This should no longer be an issue for anyone. 

Message 4 of 5 (175 Views)

Re: Game collapse after new update

★★★★ Novice

resolved by switching language....sorry for long reply, I did not have opportunity to get to the forum..

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