October 2020
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Realme X2 Pro
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 526381427
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug The game simply closed when I was finishing a battle in GAC. No warning, no error. Cost me the battle and this GAC phase. I opened the game, opened GAC, saw the battle didn't register, and the game closed again.
Steps: How can we find the bug ourselves? The steps I took were: open GAC, start battle, game crashed, opened game, opened GAC, game crashed.
Connection Type Wifi
Please select your region Europe
Country
That's it. I was in GAC, game closed mid battle, it counts as me losing the battle, and I lost my team. Now I will lose the GAC phase too. Simply opening GAC after, made the game close again.
Game crashes are nothing new to this game, there are multiple similar reports. I've lost GACs before to similar bugs, on other devices and was never given any satisfactory answer or any form of compensation.
Solved! Go to Solution.
October 2020
October 2020
Hi @Reknownn and sorry to hear that.
We have checked the logs available to us and cannot find a reason for your crash. Unfortunate we cannot do anything about losing the squad that you were using when the crash occurred. Please see out troubleshooting guide in the hopes of avoiding this in the future. Hope this helps!
October 2020
October 2020
@Reknownn , agreed, this kind of answers are annoying .
But you have the option to unmark the solution in the message settings:
So the other issue now, I never saw an answer after EA "auto" marked their own solution.
October 2020