Game Still DOWN for those who reinstalled

[gswift1313]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone x
OS Version 13.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 945-456-753
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Game crashes in the "Checking for update" stage of the game launch.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America, Other
Country United States

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So I am making this post because it seems like CG thinks they fixed the issue but It has not been resolved for many. What happened is this morning I tried to buy a gear pack (this problem affected any purchases made) and got Error Code: 60. This code prevented me from playing the game because every time i would restart the game id get this error code seconds later. I looked up some troubleshooting tips as well as reached out to EA Support and they told me to Uninstall and then Reinstall the app. Because I did this whenever I load up the game I am stuck in the "Checking for Update" Screen and then the app crashes. There are many of us with this problem and with GAC stating in the next couple minutes we are all Frustrated. Please give us conformation that you realize there is still an issue here.

[DWall45]

This happened to me on my iPhone when Resistance Hero Finn came out. Got a crash while trying to buy the pack, tried reinstalling and have been locked out ever since.

I do have an iPad so I have been able to play on that until this morning when the same thing happened trying to buy a pack. I also deleted and reinstalled the app on my iPad and got locked out. I completely erased my iPad (twice) and was finally able to log in.

Here is what I am experiencing on the iPhone:

https://www.youtube.com/watch?v=3R3P8Fm_Wfw&feature=share

[gswift1313]

unfortunately your  YT video is not working however im sure we are experiencing the same thing. 

[TempusAdRedire]

It worked for me.  And yes, we're experiencing the same thing.

[DWall45]

Hmmm, weird. I'll try it again:

http://www.youtube.com/watch?v=3R3P8Fm_Wfw&feature=share

[GrayJumper73]

Your video worked fine for me. I’m also having the same problem 

[gswift1313]

IT says its unavailable for me but no matter. Im sure its the same. 

[Tlon23]

Same issue here. Can't get in after multiple restarts. Just talked to support and they seemed to give no indication on when it would be fixed and just suggested restarting the game.

[gswift1313]

I am on the line with Customer Support rn and they are reaching out to the dev team

[mrsjroney]

Same issue still the same, crashed on start up screen