Game Freezing during character upgrade

[Macleeodd]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone SE
OS Version 12.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 286-876-996
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug I was upgrading my characters and the game froze, when it caught back up from the lag it gave a character a Zeta ability upgrade that I never intended. It takes a long time to save up for Zeta mats and it sucks that the game froze and now I have a zeta ability on a character I never wanted/intended one on. Is it possible to refund that Zeta upgrade, since it was caused by the game freezing? I haven’t used the character yet so I haven’t benefited from the Zeta. It’s on my Paploo that I was getting ready for the C-3PO event.
Steps: How can we find the bug ourselves? Look at the Paploo in my character inventory.
Connection Type Wifi
Please select your region North America
Country Canada

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This is my Paploo showing the Zeta. It really sucks to have such valuable materials wasted on this because of the game freezing.

[EA_HighCommand · Accepted solution]

Hi @Macleeodd and sorry to hear that.

Unfortunately, we do not have the option to refund an already applied material/gear piece. Since there is always an additional confirmation screen before you are able to apply a Zeta to any character it usually can't happen anymore to apply a Zeta unintentionally to a character. Having a look at our internal logs we could not find anything unusual, sorry.

[EA_HighCommand · Accepted solution]

Hi @Macleeodd and sorry to hear that.

Unfortunately, we do not have the option to refund an already applied material/gear piece. Since there is always an additional confirmation screen before you are able to apply a Zeta to any character it usually can't happen anymore to apply a Zeta unintentionally to a character. Having a look at our internal logs we could not find anything unusual, sorry.