Game Freezing Randomly

by enirehtak08
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Game Freezing Randomly

★★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.69.59.1020
What expansions, game packs, and stuff packs do you have installed? City Living, Seasons, and Discover University.
Steps: How can we find the bug ourselves? It just happens randomly and it is not obvious what the pattern is. It's happened in different locations and while doing different things.
What happens when the bug occurs? The Sims just freezes and I can't do anything. My keyboard also does not work either does my mouse. This has only happened while playing the Sims 4 as I use my computer a lot for other things such as work.
What do you expect to see? The Sims 4 just completely freezes and I can not do anything. It forces me to leave the game without saving.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I will add more info if it happens again. Standard smile

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Accepted Solution

Re: Game Freezing Randomly

Hero
@enirehtak08 Check if you have either of these:

https://answers.ea.com/t5/Bug-Reports/Game-Freezing-because-of-Father-Winter-Aftermath-Patch-1-69-57...
https://answers.ea.com/t5/Bug-Reports/WORKAROUND-Routing-Issues-with-Platform-freeze-the-game/td-p/9...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Re: Game Freezing Randomly

Hero
@enirehtak08 Does the clock freeze or just the Sims and time goes on ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


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Re: Game Freezing Randomly

★★★★★ Novice
@crinrict Thanks for responding! The clock freezes as well as the sims. It has seemed to be getting better. While I have played a minimal amount today, it has not frozen since I wrote the post! Thanks!
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Re: Game Freezing Randomly

Hero
@enirehtak08 Check if you have either of these:

https://answers.ea.com/t5/Bug-Reports/Game-Freezing-because-of-Father-Winter-Aftermath-Patch-1-69-57...
https://answers.ea.com/t5/Bug-Reports/WORKAROUND-Routing-Issues-with-Platform-freeze-the-game/td-p/9...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (438 Views)