Game Freezing Arena Match GL Rey vs. GL Kylo

[Blade_Rogers]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Phone
OS Version 13.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 262-551-849
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug GL Rey team, R2 attacking GL kylo, disappears, game freezes. Squad Arena match.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country Hong Kong

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Photo Attached. Attacking with R2D2, it disappears from the screen, and all actions are lost. Cannot recover the match or the game, timer runs to 0:00 and game freezes.