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Re: Game Crashes since Malak

by EA_MindTricks
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Game Crashes since Malak

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 6
OS Version 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 689-445-144
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Game crashes and restarts several times a day.
Steps: How can we find the bug ourselves? Test
Connection Type Wifi
Please select your region Europe
Country Poland

Game crashes and restarts several times a day. sometimes during fights more often in cantina / ship cantina / etc.
Have same issue on Android (other account).

 

Also very often slows down for several seconds.

 

Situation started after Malak update.

Message 1 of 2 (92 Views)
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Re: Game Crashes since Malak

EA Star Wars: Galaxy of Heroes Team
Hey, thanks for the report. I checked your account and found some asset errors. This happens when assets are not downloaded correctly on the device.

The following steps should fix the issue:
1. Uninstall the game
2. Make sure your device is connected to a strong and stable Wi-Fi network
3. Reinstall the game
4. Launch the game and leave it in the Home screen for around 30 min without playing meanwhile, so that is can finish downloading all assets correctly.

Let me know how it goes and in case the issue remains I can check your account again after reinstall.

Thank you.
Message 2 of 2 (73 Views)

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