Game Crashes during longer matches

[C_Saltyy]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 2070
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? C_Saltyy
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. AskarisLegacy
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)? Mirage, Waraith
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Between capitol city and overlook, sliding down a hill
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Sliding down a hill about to engage another squad
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? About 14
When did this happen? (dd.mm.yy hh:mm) 09.01.20 23:18
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Apex crashes and closes itself
What should be happening instead? Apex not crashing
Steps: How can we find the bug ourselves? No idea

‌

This bug has happened to me twice today, where apex just crashes midgame for no reason. Both crashes occurred at seemingly random times but were both pretty late into the match.

[EA_Kent · Accepted solution]

Got it, thanks. Let's take a look and see if we can help prevent more of these crashes from happening. First, have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? 

If you right-click on the game in your Origin Library you should see a Repair option in the menu that pops up. Let me know if you're still running into any crashes after that. 

/Kent

[EA_Kent]

Hi @C_Saltyy,

Was there any error message at all that came up when the game crashed? If so, could you grab me a screenshot of the error?


/Kent

[C_Saltyy]

Just got a window that said "Apex has crashed, a crash.txt file was created in your documents folder"

[EA_Kent · Accepted solution]

Got it, thanks. Let's take a look and see if we can help prevent more of these crashes from happening. First, have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? 

If you right-click on the game in your Origin Library you should see a Repair option in the menu that pops up. Let me know if you're still running into any crashes after that. 

/Kent

[C_Saltyy]

Sure, I'll post again if it keeps happening after that.

[mahesh0299]

@EA_Kent ---------------------------
Apex Crash - Out of Memory
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Apex crashed because it ran out of memory.

The most common causes of this are:

• "Texture Streaming Budget" is too high in your video settings. Lowering this can help.

• All other programs plus Apex combine to use too much memory. Quitting other programs can help.

• Your Windows page file is set too small. Increasing the page file size can help. (The page file lets Windows move less important memory to disk until it's needed again.)

TECHNICAL INFORMATION:
• Apex was using 2.3 GB of physical memory.
• Apex was using 4.5 GB of virtual memory.
• Apex failed to allocate 2.0 MB of memory.

• Your PC has 8.0 GB of memory physically installed.
• Your PC has 128.0 TB of virtual memory (with the page file).
• After Apex exited, your PC memory load is about 43%.

Ctrl+C in this window will copy this message so you can paste it as text.

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OK
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[EA_Kent]

@mahesh0299 

Have you tried adjusting the texture streaming budget in your Apex Legends settings to see if that helps at all? Let me know if you're still getting the same memory error afterward. 

/Kent