February 2018
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Nexus 6
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 966-428-981
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug After the 2/26/18 update, I can no longer access the game on my Nexus 6 phone. It consistently crashes after the Loading Cantina screen appears when I try to access the game.
Steps: How can we find the bug ourselves? Procure a Nexus 6, install the game, try to boot up.
Connection Type Wifi
Please select your region North America
Country Canada
Solved! Go to Solution.
February 2018
February 2018 - last edited February 2018
Hi all,
For those of you who are still encountering this issue, please try the below steps. After each step, please retry loading into the game. Please let us know which set of steps worked for you.
Android:
1. Clear App Cache and Data
2. If you are using Mobile Data, switch to Wi-Fi
3. If the game is running in the background already, exit the game.
4. Restart your device
5. If the above fail, please reinstall the game using Wi-Fi
iOS:
1. If you are using Mobile Data, switch to Wi-Fi
2. If the game is running in the background already, exit the game.
3. Restart the device
3. If the above fail, please reinstall the game using Wi-Fi
Additional troubleshooting steps and details on how to perform any of the above steps can be found in these help articles:
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
If the issue remains after performing the above, can you please provide the following details for further investigation:
- Ally Code:
- Device Model and OS:
- Country/Region:
- Are you using Mobile Data or Wi-Fi?
- Name of the internet provider:
- Any additional details?
February 2018
October 2018
Ally Code: 334-298-264
Device: Samsung Note8 // OS- Android 8.0.0
Country/Region- Mid Atlantic; Virginia; USA
Tried Both WiFi and Data
Internet Provider- Comcast
Tried uninstalling and reinstalling, reset network settings, check for google play updates, etc.
At first I got the error that says I might be logged into too many devices and then after reinstalling, I got the error code 0.0 that says to make sure internet connection is fast