Game Crashes at Loading Cantina Screen after 2/28/18 update

by zagnuttz
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Original Post

Accepted Solution

Game Crashes at Loading Cantina Screen after 2/28/18 update

★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Nexus 6
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 966-428-981
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug After the 2/26/18 update, I can no longer access the game on my Nexus 6 phone. It consistently crashes after the Loading Cantina screen appears when I try to access the game.
Steps: How can we find the bug ourselves? Procure a Nexus 6, install the game, try to boot up.
Connection Type Wifi
Please select your region North America
Country Canada

Message 1 of 4 (604 Views)

Accepted Solution

Re: Game Crashes at Loading Cantina Screen after 2/28/18 update

Community Manager (retired)
Hi all, today we pushed a Hotfix which addresses the stuck on "Loading Cantina" and crashing issue which some of you encountered after the 26/02/2018 update. This Hotfix forces all devices to re-download assets (graphics and animations, etc).

More details can be found here:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/160473/content-update-hf-2-27-2018

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Message 3 of 4 (512 Views)

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Re: Game Crashes at Loading Cantina Screen after 2/28/18 update

[ Edited ]
Community Manager (retired)

Hi all,

 

For those of you who are still encountering this issue, please try the below steps. After each step, please retry loading into the game. Please let us know which set of steps worked for you.

Android:

1. Clear App Cache and Data

2. If you are using Mobile Data, switch to Wi-Fi

3. If the game is running in the background already, exit the game.

4. Restart your device

5. If the above fail, please reinstall the game using Wi-Fi

 

iOS:

1. If you are using Mobile Data, switch to Wi-Fi

2. If the game is running in the background already, exit the game.

3. Restart the device

3. If the above fail, please reinstall the game using Wi-Fi

 

Additional troubleshooting steps and details on how to perform any of the above steps can be found in these help articles:

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

If the issue remains after performing the above, can you please provide the following details for further investigation:

- Ally Code:

- Device Model and OS:

- Country/Region:

- Are you using Mobile Data or Wi-Fi?

- Name of the internet provider:

- Any additional details?

Message 2 of 4 (489 Views)

Re: Game Crashes at Loading Cantina Screen after 2/28/18 update

Community Manager (retired)
Hi all, today we pushed a Hotfix which addresses the stuck on "Loading Cantina" and crashing issue which some of you encountered after the 26/02/2018 update. This Hotfix forces all devices to re-download assets (graphics and animations, etc).

More details can be found here:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/160473/content-update-hf-2-27-2018
Message 3 of 4 (513 Views)

Re: Game Crashes at Loading Cantina Screen after 2/28/18 update

★★★ Newbie

Ally Code: 334-298-264

Device: Samsung Note8 // OS- Android 8.0.0

Country/Region- Mid Atlantic; Virginia; USA

Tried Both WiFi and Data

Internet Provider- Comcast

 

Tried uninstalling and reinstalling, reset network settings, check for google play updates, etc.

 

At first I got the error that says I might be logged into too many devices and then after reinstalling, I got the error code 0.0 that says to make sure internet connection is fast

 

Message 4 of 4 (204 Views)