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Game Crashes (High GPU Settings)

by CypherPunk_X
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Game Crashes (High GPU Settings)

[ Edited ]
★★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number EVGA 2080 Ti FTW3 x2 in SLi
Enter RAM memory size in GB 64GB of DDR4
What is your gamertag/PSN ID/EA Account name? CypherPunk_X
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Loba
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Kings Canyon
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. battling another squad
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 5/19/2020 @09:55am
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game crashes - at first no issue seems to be happening but then the screen freezes and the game crashes.
What should be happening instead? it shouldn't be crashing
Steps: How can we find the bug ourselves? IDK - I know there was an issue at one point with high GPU settings but I was under the impression that was fixed

this has caused me to lose countless Rank Points over the last 5 days.

 

I have a video of the issue if theirs a way to share it.

Message 1 of 9 (204 Views)
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Re: Game Crash (High GPU Settings)

Community Manager

@CypherPunk_X 

 

I know this is the last thing you want to hear but can you check if the issue persists with one GPU removed/disabled?

 

Thanks.

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Message 2 of 9 (197 Views)
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Re: Game Crash (High GPU Settings)

★★★ Novice

I will take it out of SLi and run just one card and see.

 

@EA_Barry 

Message 3 of 9 (192 Views)
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Re: Game Crash (High GPU Settings)

[ Edited ]
★★★ Novice

Just out of sheer curiosity ..why would having my cards in NVLink/SLi cause an issue if that is the case here ???

 

@EA_Barry 

Message 4 of 9 (188 Views)
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Re: Game Crash (High GPU Settings)

★★★ Novice

@EA_Barry  if this does solve the issue why would this be happening ?  also is their a way to fix it so I can play in NVLink/SLi ... I mean this shouldn't be the case but if it is then how does this get fixed for the future of the game and people who are running SLi setups ??

Message 5 of 9 (163 Views)
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Re: Game Crash (High GPU Settings)

★★★ Novice

@EA_Barry ... So I did as you asked and disabled SLi and it was good for about 4 hours of game play and then it did it again.

 

I have video of it and I am going to run another report as well and attach it.

Message 6 of 9 (131 Views)
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Re: Game Crash (High GPU Settings)

★★★ Novice

here is the DxDiag report. @EA_Barry 

Message 7 of 9 (128 Views)
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Re: Game Crash (High GPU Settings)

★★★ Novice

**** UPDATE*** @EA_Barry  ... Well from the time I posted the DxDiag file it has happened 3 more times .......

 

now What ... I have my SLi disabled and I'm not OC anything.

 

 

I have video of the issue from today including the current more recent times.

Message 8 of 9 (95 Views)
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Re: Game Crash (High GPU Settings)

Community Manager

@CypherPunk_X 

 

Basic steps: 

More troubleshooting:

  • Check the DirectInput section of your Dxdiag, you have multiple installations of devices (keyboard)
  • Reset GPU default settings via NVIDIA control panel
  • Bluescreens - potential RAM issue, Bank0 is mentioned
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