Game Crash when applying gear to character

[Reaper3143]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 10
OS Version 12.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 117423388
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug When applying gear to character game crashes and i get a weird image to show up.
Steps: How can we find the bug ourselves? Applying gear to character.
Connection Type Wifi
Please select your region North America
Country United States

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Game crashes when upgrading gear on character.

[EA_HighCommand]

Hi @Reaper3143 and thank you for the report.

Does this happen on every character and is it happening when you equip gear or only when you are trying to go to the next gear level? We've had a look at our logs but could not find anything related.

[Reaper3143]

It happens on all characters, when i up grade two or more gear pieces it bugs out hard and kicks me out the game. I started happening when the Padme event started. It hasn't stopped.Now twice when I've refreshed energy I lose the crystals and i get kicked out the game. Have videos and images of it.