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Game Closes in hAAT

by Darth_Intrepidus

Original Post

Re: Game Closes in hAAT

EA Live QV Team

Hi all and thank you for the and additional details. The team is investigating and I let you know if we found something.

Message 11 of 39 (223 Views)

Re: Game Closes in hAAT

★★★★ Newbie

I have had the same experience. Ally Code 645-989-545. iOS 12.1.4. Game crashed right after I completed P4 of the hAAT raid, didn't count my run. 

Message 12 of 39 (209 Views)

Re: Game Closes in hAAT

★★★★ Novice

we now have 5 people in our guild who are experiencing random hard crashes - no error message just straight  back to “desktop” on heir older iPhone models (5-6s).


I have also also had this and now it’s spread to many parts of the game , TW and arena battles being the most annoying. I dare not play a GA match today on my phone. I have to use bluestacks to get the game to run witthout a crash. 


Many people are are trying to report this but here seems to be no acknowledgement there is an issue introduced in the latest update. Please advise ASAP. 

Message 13 of 39 (207 Views)

Re: Game Closes in hAAT

★★★★ Novice
My ally code is 467-573-881 - I have the same issue
Message 14 of 39 (206 Views)

Re: Game Closes in hAAT

★★★★ Novice

I have the exact same issue. I thought it was my phone. So far I lost 3 TW battles due to crash and I solo the entire HAAT raid and then crashed as Grevious was escaping to the ship. So 0 rewards. Aly code: 296-739-713

Message 15 of 39 (196 Views)

Re: Game Closes in hAAT

[ Edited ]
★★★★ Novice



This is definitely getting worse... and spreading to all areas of the game...


... I too lost 3-4 battles in TW due to the game closing... also in GA I just had an experience where everything was messed up... I couldn’t do anything, but the battke fought itself somehow... even though auto was off... VERY strange... it also crashes when upgrading mods etc


Not sure if I have mentioned this, but I am also on an iPhone 6 Plus using the recent version iOS 12.1.4


PLEASE PLEASE PLEASE make this a TOP priority!!


thank you

Message 16 of 39 (188 Views)

Re: Game Closes in hAAT

EA Live QV Team

Hi @Darth_Intrepidus et all,


We are actively looking into this, but don't have any resolution as of now. It appears, that only iOS users with "older" devices (iPhone 6 and older, iPads) are affected.


In the meantime, can you provide us with the following details, if you experience an increased crash rate?


- date and time of the crash

- area in the game the crash happened

- device (name and model)

- OS version


Thank you all!

Message 17 of 39 (167 Views)

Re: Game Closes in hAAT

[ Edited ]
★★★★ Novice

Date 20th March 2019 it was after 19:30.

Area of game: HAAT Raid P4

Apple Iphone6

Os Version 12.1.4

ally code - 296-739-713


I understand that it may take a while to find a resolution. However this means I am missing out on a lot of guild activity and HAAT rewards. Can you atleast work out a method or way to ensure I do not fall behind as a result of the update you recently released. I had no issues prior release. If not possible I would suggest you roll back the update and release when you are 100% sure that there is no issue with older devices

Message 18 of 39 (157 Views)

Re: Game Closes in hAAT

★★★★ Novice
Dont have specficis on the dates and times, but the crashes are the most problematic in TW. Ironically i actually played my GA through fine yesterday but TW is unplayable for everyone here i believe. Another common area of problems is from the HAAT raid, We are all using IOS 12.1.4 and i personally am running an Iphone 5S
Message 19 of 39 (154 Views)

Re: Game Closes in hAAT

[ Edited ]
★★★★ Novice

Hello again @EA_HighCommand 


another P4 hAAT crash... I’m 6 for 6 now since this started happening, after we got the latest QoL update... not really that much Q in this L now, haha


Date / Time: Friday, March 22 @ 9:06p EDT

Area in game: P4 of hAAT about 53% into the phase

Device: Apple iPhone 6 Plus

OS version: The latest (12.1.4)


Could you guys PLEASE PLEASE PLEASE get this resolved? Soooo many people are experiencing this and it’s not exactly QoL for us... clearly it’s iPhone 4-6 models and the latest OS version that are somehow screwing up certain areas of the game... it can’t be a coincidence that this e.g. ONLY happens in P4? So, P4 might be a good place to start looking?





Message 20 of 39 (121 Views)


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