Game Closes in hAAT

[EA_HighCommand]

Hi all and thank you for the ally.codes and additional details. The team is investigating and I let you know if we found something.

[Dude360360]

I have had the same experience. Ally Code 645-989-545. iOS 12.1.4. Game crashed right after I completed P4 of the hAAT raid, didn't count my run. 

[wildmannz]

we now have 5 people in our guild who are experiencing random hard crashes - no error message just straight  back to “desktop” on heir older iPhone models (5-6s).

I have also also had this and now it’s spread to many parts of the game , TW and arena battles being the most annoying. I dare not play a GA match today on my phone. I have to use bluestacks to get the game to run witthout a crash. 

Many people are are trying to report this but here seems to be no acknowledgement there is an issue introduced in the latest update. Please advise ASAP. 

[wildmannz]

My ally code is 467-573-881 - I have the same issue

[Cheekymonkay]

I have the exact same issue. I thought it was my phone. So far I lost 3 TW battles due to crash and I solo the entire HAAT raid and then crashed as Grevious was escaping to the ship. So 0 rewards. Aly code: 296-739-713

[Darth_Intrepidus]

@EA_HighCommand 

This is definitely getting worse... and spreading to all areas of the game...

... I too lost 3-4 battles in TW due to the game closing... also in GA I just had an experience where everything was messed up... I couldn’t do anything, but the battke fought itself somehow... even though auto was off... VERY strange... it also crashes when upgrading mods etc

Not sure if I have mentioned this, but I am also on an iPhone 6 Plus using the recent version iOS 12.1.4

PLEASE PLEASE PLEASE make this a TOP priority!!

thank you

[EA_HighCommand]

Hi @Darth_Intrepidus et all,

We are actively looking into this, but don't have any resolution as of now. It appears, that only iOS users with "older" devices (iPhone 6 and older, iPads) are affected.

In the meantime, can you provide us with the following details, if you experience an increased crash rate?

- date and time of the crash

- area in the game the crash happened

- device (name and model)

- OS version

Thank you all!

[Cheekymonkay]

Date 20th March 2019 it was after 19:30.

Area of game: HAAT Raid P4

Apple Iphone6

Os Version 12.1.4

ally code - 296-739-713

I understand that it may take a while to find a resolution. However this means I am missing out on a lot of guild activity and HAAT rewards. Can you atleast work out a method or way to ensure I do not fall behind as a result of the update you recently released. I had no issues prior release. If not possible I would suggest you roll back the update and release when you are 100% sure that there is no issue with older devices

[Zaraos]

Dont have specficis on the dates and times, but the crashes are the most problematic in TW. Ironically i actually played my GA through fine yesterday but TW is unplayable for everyone here i believe. Another common area of problems is from the HAAT raid, We are all using IOS 12.1.4 and i personally am running an Iphone 5S

[Darth_Intrepidus]

Hello again @EA_HighCommand 

another P4 hAAT crash... I’m 6 for 6 now since this started happening, after we got the latest QoL update... not really that much Q in this L now, haha

Date / Time: Friday, March 22 @ 9:06p EDT

Area in game: P4 of hAAT about 53% into the phase

Device: Apple iPhone 6 Plus

OS version: The latest (12.1.4)

Could you guys PLEASE PLEASE PLEASE get this resolved? Soooo many people are experiencing this and it’s not exactly QoL for us... clearly it’s iPhone 4-6 models and the latest OS version that are somehow screwing up certain areas of the game... it can’t be a coincidence that this e.g. ONLY happens in P4? So, P4 might be a good place to start looking?

cheers