Game Breaking Bug NHL

[TheHermiit]

Product: NHL 22
Platform:PlayStation 5
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play World of Chel and finish the first period in club play 3v3
What happens when the bug occurs? The screen just turns blue after the first period and just has this spiral logo until someone leaves the game which causes the team who left a loss. The game is purely stuck there until someone leaves
What do you expect to see? I expect a resolution because the game is purely unplayable past the first period. This issue was NOT happening on the PS4 version of the game
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of Chel 3v3 club
What time did you see the bug? (HH:MM AM/PM) 9:13pm
What is your time zone? GMT (UTC)
What is your gamertag/PSN ID? thehermiit
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region. US East
What is your game language? English

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This is entirely unplayable in its current setting and I have seen other posts that are similar. This game has been out for how long? This should not be an issue

[EA_Aljo · Accepted solution]

@TheHermiit 

Thanks. Next, both of you should try rebuilding your databases with these instructions and restoring your licenses with these steps. If that doesn't help, try changing up your gear, celebrations, intros, etc. 

[TheHermiit]

On PS5 in EVERY World of Chel club game, we play the first period and after the first period the screen just goes blue and it stays blue until someone leaves. Forcing the leaving team to take a loss. The game is just frozen until someone leaves

[EA_Aljo]

Hi there, @TheHermiit 

Thanks for contacting us about this. Is it also happening in drop-in games for you?

[TheHermiit]

When I tried a drop in game it did not happen it was only happening in eashl club games

[EA_Aljo]

@TheHermiit 

Try changing the customization options for your arena. It's possible there is an issue with one of these choices or a combination of them that might cause this to happen.

[TheHermiit]

We just started the club... Everything is the default option we never made any changes

[EA_Aljo]

@TheHermiit 

Could you still try changing your club's jerseys, logo and anything else that could be modified? If not, you could also try creating a new club to see if it continues.

[TheHermiit]

We can try that and if it continues I'll come back to this thread

[TheHermiit]

We tried both and it is still happening 

[EA_Aljo · Accepted solution]

@TheHermiit 

Thanks. Next, both of you should try rebuilding your databases with these instructions and restoring your licenses with these steps. If that doesn't help, try changing up your gear, celebrations, intros, etc.