Gac didn't launch for me

[rayraydj79318]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung note 10 5G
OS Version android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 368777242
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug joined gac but didn't launch i even went all the way into the map
Steps: How can we find the bug ourselves? check my account youll see it didn't launch when it was super to
Connection Type Mobile
Please select your region North America
Country USA

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Please fix this asap it will be appreciated 

[EA_UltraSlide · Accepted solution]

Hi @rayraydj79318 

We've checked our logs and there is no indicator/record that you did join the currently running Grand Arena event. The last Grand Arena (21/07/2020) you did join and play, that is visible in our logs as well.

If you join a Grand Arena event, please make sure to go all the way to the Grand Arena table, to make sure that you did successfully join.

[ipyurt]

It diddnt launch for me too

Prdocut: Star Wars: Galaxy of Heroes
Platform: I-phone x
Ally Code: 786-182-162
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug joined gac but didn't launch i even went all the way into the map
Steps: How can we find the bug ourselves? check my account youll see it didn't launch when it was super to
Connection Type Mobile
Country Turkey

‌

[EA_UltraSlide · Accepted solution]

Hi @rayraydj79318 

We've checked our logs and there is no indicator/record that you did join the currently running Grand Arena event. The last Grand Arena (21/07/2020) you did join and play, that is visible in our logs as well.

If you join a Grand Arena event, please make sure to go all the way to the Grand Arena table, to make sure that you did successfully join.

[AlohaDrewski]

It’s not loading for me either.  I was fully in last night and reviewing my opponent but this morning I can’t get in.

Star Wars: Galaxy of Heroes
Platform:iphone
What type of device are you experiencing the issue with? iPhone
OS latest iOS
Ally Code: (Find it here: http://bit.ly/AllyCode ) 161-899-356
What type of issue do you have? none
How often does the bug occur? never
Summarize your bug: Joined and reviewed my opponent last night 
Steps: How can we find the bug ourselves? check my account youll see it didn't launch when it was super to
Connection Type Mobile
Please select your region North America
Country USA

[rayraydj79318]

I went into the gac 3 times trying to see progress on feats I joined a couple of hours after the one before ended check my records again ive never missed a gac why would I miss this one when I won 2 out of 3

[rayraydj79318]

My gp is 7.4 million I've played every day since I started playing this game many years ago

[rayraydj79318]

One more thing else I would like to say is all you should have to do is tap on the join button if the join button doesn't work then fix it you guys make millions of dollars from this game who hard is it to make sure all of the functions work thank you for listening