GRAND ARENA error

[smohtadi]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Game play match not recorded
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 234862192
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug On completion of gameplay received message event complete. rewards will be sent to your inbox... win did not record against a tough GG team and subsequently cost the entire matchup
Steps: How can we find the bug ourselves? Screen shot available
Connection Type Mobile
Please select your region South America
Country Canada

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I would like to have compensation. I could have won the matchup but will now cost me top rewards 

[EA_HighCommand · Accepted solution]

Hi @smohtadi and sorry for the late reply.

We've checked your account and our logs and it appears that your match timed out due to a temporarily lost connection. Sorry about that.

As for any kind of compensation, I would like you to contact our Customer Support. 

[EA_HighCommand]

Hi @smohtadi and sorry to hear that.

Your ally code does not bring up an account, Can you please double check that it is the correct one? Thank you!

[smohtadi]

@EA_HighCommand 234192862

[EA_HighCommand]

Thanks for the ally code. We have a look at our logs and see what we can find.

[smohtadi]

Any update? 

[EA_HighCommand · Accepted solution]

Hi @smohtadi and sorry for the late reply.

We've checked your account and our logs and it appears that your match timed out due to a temporarily lost connection. Sorry about that.

As for any kind of compensation, I would like you to contact our Customer Support.