GL SLKR T3 BUG

[zen1943]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone12
OS Version iOS14.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 135-227-326
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I was playing tier 3 in the SLKR event. The health icons were randomly floating and not over the character. I won and the game frozen and I had to reset the game. I lost all 60 event tickets and didn’t get the 50 shards.Please give me 50 shards.
Steps: How can we find the bug ourselves? I don’t know.
Connection Type Mobile
Please select your region Asia
Country JAPAN

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I was playing tier 3 in the SLKR event. The health icons were randomly floating and not over the character. I won and the game frozen and I had to reset the game. I lost all 60 event tickets and didn’t get the 50 shards.Please give me 50 shards.

[EA_UltraSlide · Accepted solution]

Hi there @zen1943 

We have now brought this to the attention of the team for further investigation.

Please see the following forum post: Known Issues with Today's Title Update (06/16/2021) 

[EA_UltraSlide · Accepted solution]

Hi there @zen1943 

We have now brought this to the attention of the team for further investigation.

Please see the following forum post: Known Issues with Today's Title Update (06/16/2021) 

[o6zsacov95ub]

Got the same with SLKR T3. Wasted also 120 shards…

Device: Apple iPhone 12 Pro / iOS 14.6

Connection Type: WIFI

Region: Europe

Country: Germany

AllyCode: 235-863-983

Type of issue: Missing rewards

How often Dose this bug occur: 2/2 (100%)

[Weuferowsky]

Same problem here, twice today. Floating hp bars, battle won, no way to continue

Ally code: 543-276-715

Device: Android

Problem: missing rewards

[Turgidpleasure]

@EA_UltraSlide This happened to me too. Floating health bars, won the battle, then crashed. 60 tickets spent, no rewards. Not happy

[D1rtyrag]

Same thing is happening to me. Still waiting for a response from support.

[zen1943]

[Tier III of Galactic Legend Rey and Kylo's Event Crash
We are aware of an issue in Tier III of Supreme Leader Kylo Ren and Rey's Galactic Ascension events that causes a soft lock when completing these missions. Players who were impacted by this will be addressed after a hotfix resolves this issue. We are working to get this resolved as soon as possible.]

Please tell me when [Players who were impacted by this will be addressed after a hotfix resolves this issue.] in this sentence is executed. Are you going to just fix it and not compensate?