GL Rey T3 freeze

[mander92]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Apple iPhone
OS Version 14.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 893-819-975
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Completed T3 of GL Rey event twice but froze before I could collect rewards both times missing out on 100 shards and using 120 light side currency in the proces
Steps: How can we find the bug ourselves? Complete T3
Connection Type Wifi
Please select your region Europe
Country Denmark

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Screenshot size too big to upload but can send it by request

[EA_UltraSlide · Accepted solution]

Hi guys and sorry to hear that.

The team are aware of and currently working on this.

Please see the following forum post: Known Issues with Today's Title Update (06/16/2021) 

[o6zsacov95ub]

Got the same with SLKR T3. Wasted also 120 shards…

Device: Apple iPhone 12 Pro / iOS 14.6

Connection Type: WIFI

Region: Europe

Country: Germany

AllyCode: 235-863-983

Type of issue: Missing rewards

How often Dose this bug occur: 2/2 (100%)

[beekeeper120]

Had the issue with android phone also.   Froze and no reward. Also lost the 60 light side tokens.  Ally code 189 893 167..would like either the 50 rey shards or the light tokens back please.  Started after last patxh

USA, WiFi Galaxy 9s

[bjornrinn]

I just had the exact same thing happen. I finished the match then it just sits there with them staring at each other and I never received any rewards. I don’t care if I have to redo the event, I would just like my points back for both attempts please.

Device: Apple iPhone XS Max iOS 14.4.2

Connection Type: Wifi

Region: North America

Country: US

Ally Code: 948-482-762

Type of issue: Missing rewards

How often does bug occur?: 2/2 (100%)

[D1rtyrag]

Something is happening on SLKR tier 3 for me.. no rewards.

[EA_UltraSlide · Accepted solution]

Hi guys and sorry to hear that.

The team are aware of and currently working on this.

Please see the following forum post: Known Issues with Today's Title Update (06/16/2021) 

[mander92]

Thanks for fixing the issue. When can we expect shards or tickets back?