GAME CRASHES AND SHUTS DOWN

[Methuselah666]

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Bluestacks
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 984-597-793
What type of issue do you have? Missing Rewards
How often does the bug occur? Often (50% - 99%)
Summarize your bug Game has crashed 2 times in 2 days: Once in the middle of my final GAC battle in Fleet yesterday and today in pahse 3 of HAAT. This seems to be a recurring issue that demands resolution and reparations, as I am losing rewards in both cases. I have had no similar problems for months and now the UNITY updtae seems to have triggered some instability. FIX THIS! (Note this is a hardline connection on my desktop so it's NOT wifi or ISP issues.)
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Canada

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It's a game crash so no pics exist!

[EA_HighCommand · Accepted solution]

Hi @Methuselah666 and thank you for the report.

Emulators are officially not supported by us, sorry.

[EA_HighCommand · Accepted solution]

Hi @Methuselah666 and thank you for the report.

Emulators are officially not supported by us, sorry.

[QuimSWGoH]

@EA_HighCommand Is happening in all devices, specially Android devices it seems, not only in the emulators. Is because of the last update, has some bugs, before the update was not happening.

Check it out in an Android device:

https://www.youtube.com/watch?v=g1H27DRniko

[EA_HighCommand]

Hi @QuimSWGoH,

What device did you use to record that video?

[QuimSWGoH]

@EA_HighCommand Is not my device, but he says is Samsung Galaxy J6+ is a video from this post:

https://answers.ea.com/t5/Technical-Issues/Constant-game-crush-after-last-update/m-p/9314087#M8437

[MysticusPL]

I think you have general issues with Samsung devices, after last update. I have Galaxy A40 phone and Galaxy tab S2 and on both game starts to blinking and freezes or crashes, especially during fleet battles. Its not so often but it never happened before update.

[FissendenFamily]

@EA_HighCommand I have a Motorola g5s plus. Since this update the game constantly crashes for me in battles. Lost big time in heroic sith, territory battles and even 70 lightside tokens for tier 6 which is a really bad feeling. The game freezes and shuts down . Please advise.

[Jiefoo]

Consistent crashes and shutdown for me on iPad Air iOS 12.4.6 since the July 9 tech update. I’ll update the OS and see what happens but we’ve been here before with game shutdowns on older iPads. I hope it’s not gonna take months to fix this this time.