Re: GAC not accessible after joining

by IG0SplaT
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Accepted Solution

GAC not accessible after joining

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 10S
OS Version 13.7
Ally Code: (Find it here: http://bit.ly/AllyCode ) 9426382277
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Joined second round of Grand Arena and game froze. It said I joined but I went back later to find I was excluded from Grand Arena
Steps: How can we find the bug ourselves? Test and improve your communication channels between client and server.
Connection Type Wifi
Please select your region North America
Country United States

I'm just sick of issues like this in the game. Makes me want to quit.

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Accepted Solution

Re: GAC not accessible after joining

EA Live QV Team

Hi @IG0SplaT and thanks for providing your ally code.

 

We have checked the logs and according to the logs, the last time you joined GAC was September 29th.

 

In furthre please make sure to go all the way to the map/zone area to make sure you have joined. Hope this helps!

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Re: GAC not accessible after joining

EA Live QV Team

Hi @IG0SplaT and sorry to hear that.

 

Can you please check your ally code again as it appears to have 10 characters where ally codes have 9.

Message 2 of 6 (373 Views)

Re: GAC not accessible after joining

★★ Novice

Hello:

 

I had a similar issue.  I signed up for GAC, the player lock countdown was working fine, but after the player lock countdown hit zero, I was locked out of GAC.

 

Product: Star Wars: Galaxy of Heroes
Platform:Apple 
What type of device are you experiencing the issue with? iPad
OS Version 13.7
Ally Code: 397-775-258
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug: Joined second round of October Grand Arena (GAC).  Player lock countdown clock was running as usual.  Upon player lock countdown hitting 0:00, I was locked out (no active event).
Steps: How can we find the bug ourselves? N/A
Connection Type Wifi
Please select your region North America
Country United States

Message 3 of 6 (360 Views)

Re: GAC not accessible after joining

[ Edited ]
★★★ Newbie

942-638-227

 

Sorry about that @EA_UltraSlide 

Message 4 of 6 (326 Views)

Re: GAC not accessible after joining

EA Live QV Team

Hi @IG0SplaT and thanks for providing your ally code.

 

We have checked the logs and according to the logs, the last time you joined GAC was September 29th.

 

In furthre please make sure to go all the way to the map/zone area to make sure you have joined. Hope this helps!

Message 5 of 6 (313 Views)

Re: GAC not accessible after joining

★★★ Newbie

I did, but thanks. As I said, the game froze as it has been doing on a lot of different activities as of late. I've already uninstalled and reinstalled and verified OS integrity and cleared OS cache. 

Message 6 of 6 (269 Views)