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GAC match erroneously timed out with 3:30 remaining.

by Honeybadger_JD
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GAC match erroneously timed out with 3:30 remaining.

★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? PC emulator
OS Version Windows 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 997-329-541
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug GAC match timed out with 3:30 minutes left on clock and cost me the victory this round.
Steps: How can we find the bug ourselves? Unknown
Connection Type Wifi
Please select your region North America
Country USA

The game erroneously timed out in the middle of a match,forcing a draw and costing me the overall match. I contacted CG support and was given a link to the generic troubleshooting FAQ, which was not helpful at all. Video: https://www.youtube.com/watch?v=2VPJXGrmQOk&feature=youtu.be

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