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GAC did not auto set my defense for round 2

by andrewsrox
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GAC did not auto set my defense for round 2

★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto Z3 Play
OS Version Android 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 763889815
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Auto set defense didn't work.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region South America
Country Brazil

I didn't set any defensive team, hoping that the auto set would do this for me. But, for my surprise, when the attack phase started, I was with 0 points. When I checked my defensive teams I saw no teams in there, and my adversary had 2511 points. At the beginning I thought: "well, ok... Later I'll try to do something", but when I tried to use some characters I noticed that they're already 'used'. 

For the example: last round I made a team using Palp Heart, fallen Bastilla and Malak, put in defense and saved Darth Revan for attack. On this round, I tried to use DR Heart, fallen Bastilla and Malak on attack, but it's like if I already used this last two characters, even if I didn't. And that happened with every character that I used in defense last round.

How can we resolve this bug/issue? 

 

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On the first image we can see that I defeated one enemy team earning 50 points. 

On the second one we can see no team on the defense. 

On the third picture we can see two examples of team that I put in defense last round, and now isn't available for me in attack.

Screenshot_20200523-025858.png
Screenshot_20200523-030213.png
Screenshot_20200523-033138.png
Message 1 of 5 (286 Views)

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Re: GAC did not auto set my defense for round 2

EA Live QV Team

Hi @andrewsrox and sorry about that.

 

We have flagged this for investigation and added your details to the ticket now.

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Re: GAC did not auto set my defense for round 2

★ Novice

Anyone?

Message 2 of 5 (223 Views)
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Re: GAC did not auto set my defense for round 2

@andrewsrox QA support doesn't monitor this board over the weekend. You might be able to contact customer support and see if they can provide compensation. It looks like it should have deployed.
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I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 3 of 5 (209 Views)
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Re: GAC did not auto set my defense for round 2

EA Live QV Team

Hi @andrewsrox and sorry about that.

 

We have flagged this for investigation and added your details to the ticket now.

Message 4 of 5 (141 Views)
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Re: GAC did not auto set my defense for round 2

[ Edited ]
★ Novice

Ok, I appreciate your help. 

So now, I just need to wait? I mean, I don't know but maybe I could won that fight.

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