GAC No buttons and match wouldn't end

[BarikEdo]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto G Power
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 433-754-669
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug GAC match got stunned by SLKR and buttons disappeared. Animations were still active and timer counted down to zero, but match would not end. Had connection the whole time.
Steps: How can we find the bug ourselves? Play your game.
Connection Type Wifi
Please select your region North America
Country United States

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto G Power
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 433-754-669
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug GAC match lost buttons but even when time ran out, it wouldn't end in draw.
Steps: How can we find the bug ourselves? Play your game
Connection Type Wifi
Please select your region North America
Country United States

‌

[EA_Gunner · Accepted solution]

Hi @BarikEdo 

Thank you for the report. We have checked your information. Unfortunately, we cannot confirm any issues from our end. Please try the Basic Troubleshooting Guide.

[TheJRea]

Same issue

Product: Star Wars: Galaxy of Heroes

Platform:Android Phone

What type of device are you experiencing the issue with? Pixel 4

OS Version 12

Ally Code: (Find it here: http://bit.ly/AllyCode ) 854-324-218

What type of issue do you have? Gameplay

How often does the bug occur? Often

Summarize your bug: GAC match got frozen. Slkr counter vs LV. Buttons disappeared. Animations were still active and timer counted down to zero, but match would not end. Had connection the whole time. Tried setting airplane mode, tried switching to lte and back. Sent message in chat. Sent part to guild members.

Steps: How can we find the bug ourselves? In game.

Connection Type Wifi, lte, airplane mode.

Please select your region: North America

Country :United States

[Lochaber1984]

Same for me. Twice in a row against starkiller. Always when he uses his 1st special

[Player_uuuguh7o]

Same issue

Product: Star Wars: Galaxy of Heroes

Platform:Android Phone

What type of device are you experiencing the issue with? Samsung galaxy s7 

What type of issue do you have? Gameplay

How often does the bug occur? First time 

Summarize your bug: GAC abilities disappeared

Imp troopers vs GAS

Buttons disappeared. Animations were still active. Tried putting it on auto that didnt help. Could still donate and type in chat so connection was there.

Steps: How can we find the bug ourselves? In game.

Connection Type Wifi, lte,

Please select your region: North America

Country :United States

[EA_Gunner · Accepted solution]

Hi @BarikEdo 

Thank you for the report. We have checked your information. Unfortunately, we cannot confirm any issues from our end. Please try the Basic Troubleshooting Guide.

[BarikEdo]

You know there's nothing on my end that I can troubleshoot? Animations were working. Chat is working. Wifi connected. How do I troubleshoot missing buttons and the match not ending when the timer runs out when those things are working. It's not on our end, it's on yours. 

It occurs after the AI performs their turn. Buttons disappear during the AI's turn and while transitioning to the player's turn, under certain circumstances something happens and the buttons never return. Look there.

[BarikEdo]

Ok, here's some troubleshooting. All the character examples above have one thing in common, they all have a counter. SLKR - Siphon, Starkiller - Force Energy, Piett - The Emperor's Trap, even GAS while kneeling. They all have this "Blackboard Modify" buried in the abilities that happened just prior to the buttons disappearing and the timer not functioning correctly. 

Maybe try looking there?

Edit: Also, this causing an ability to get hung up explains why the buttons don't reappear and the timer counts down, but the match doesn't end. The ability never finishes. The ability has to finish otherwise the buttons will never come back and the match won't end.