GAC Join issue

[DGOcro]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S10e
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 367-622-149
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Joined GAC but there's no event (GA).
Steps: How can we find the bug ourselves? -
Connection Type Mobile
Please select your region Europe
Country Croatia

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I'm certain that I joined this GA/GAC right after I received notigication to join. Tomorrow when I logged there wasn't GA icon and it says there's no active event. I have a guildmate thst didn't join (below me in the picture) and he has no ranking in GAC or any points. There's clearly a difference. 

[EA_HighCommand · Accepted solution]

Hi @DGOcro and sorry to hear that.

Upon checking the logs available to us, there is no indicator that you've joined the current Grand Arena event. The difference you are seeing when comparing to your guildmate is caused by the fact that he has not logged in yet and therefore has no score for the current season of the Grand Arena.

[EA_HighCommand · Accepted solution]

Hi @DGOcro and sorry to hear that.

Upon checking the logs available to us, there is no indicator that you've joined the current Grand Arena event. The difference you are seeing when comparing to your guildmate is caused by the fact that he has not logged in yet and therefore has no score for the current season of the Grand Arena.