GAC Freeze

[GodofGanja3]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung s20
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 829352845
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I entered a battle for GAC (Galactic legend battle so its my only shot at winning), game immediately froze at 0s.
Steps: How can we find the bug ourselves? Not sure
Connection Type Wifi
Please select your region North America
Country USA

‌

I entered a battle for GAC (Galactic legend battle so its my only shot at winning), game immediately froze at 0s.

[EA_UltraSlide · Accepted solution]

Hi @GodofGanja3 and sorry to hear that.

We have checked our logs and it appears that for this match the client stopped. There is nothing on the server logs to indicate why this happened. Please take a look at our troubleshooting guide to try and make sure this doesn't happen in future.

Unfortunately, we will be unable to change the result of this round of GAC.

[EA_UltraSlide · Accepted solution]

Hi @GodofGanja3 and sorry to hear that.

We have checked our logs and it appears that for this match the client stopped. There is nothing on the server logs to indicate why this happened. Please take a look at our troubleshooting guide to try and make sure this doesn't happen in future.

Unfortunately, we will be unable to change the result of this round of GAC.