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Re: GA: Auto-loose battle when ‘Restart App’ forces restart of game

by NGFury
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Original Post

Accepted Solution

GA: Auto-loose battle when ‘Restart App’ forces restart of game

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? IPad Air
OS Version IOS 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 679-424-677
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug When the app encounters a problem, and forces a restart, you auto-loose any ongoing battles
Steps: How can we find the bug ourselves? - Enter GA - Start a battle - Hit an app error (With the dialog ‘Restart now’ and ‘Contact us’ popping up) - Restart the game - Ongoing battle is considered a ‘loss’
Connection Type Wifi
Please select your region North America
Country US

A forced restart of the app should not get considered a ‘restreat’ in GA

Not only did I lose the ongoing battle, also none of the damage got registered (so I just ‘lost’ an entire squad for NO return or progress)

Message 1 of 7 (280 Views)

Accepted Solution

Re: GA: Auto-loose battle when ‘Restart App’ forces restart of game

EA Star Wars: Galaxy of Heroes Team
Hey, thanks for the report. This is actually working as intended. This is the intended functionality for Territory Wars, Territory Battles and Grand Arena events.

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Message 2 of 7 (236 Views)

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Re: GA: Auto-loose battle when ‘Restart App’ forces restart of game

EA Star Wars: Galaxy of Heroes Team
Hey, thanks for the report. This is actually working as intended. This is the intended functionality for Territory Wars, Territory Battles and Grand Arena events.
Message 2 of 7 (237 Views)

Re: GA: Auto-loose battle when ‘Restart App’ forces restart of game

★★★★ Novice

I can understand that if you voluntary retreat in GA or TW, that it counts as a defeat (since it’s YOUR choice)

But why am I getting punished for the App crashing or misbehaving?

I do NOT accept this as a ‘solution’....

Message 3 of 7 (227 Views)
Highlighted

Re: GA: Auto-loose battle when ‘Restart App’ forces restart of game

★★★★ Novice
That's what happens to me! Cost me the entire round!
Message 4 of 7 (208 Views)

Re: GA: Auto-loose battle when ‘Restart App’ forces restart of game

★★★★ Novice
Yeah, except that it's the game's fault, not ours. If the game randomly kicks me off, it shouldn't count that as a retreat from me. Literally it says Game Error. And it pops up before the characters even finish LOADING. Why does it always happen AFTER we "start" an attempt?
Message 5 of 7 (207 Views)

Re: GA: Auto-loose battle when ‘Restart App’ forces restart of game

★★★★ Newbie

Not fair. Thanks for letting us loose T wars EA

Message 6 of 7 (155 Views)

Re: GA: Auto-loose battle when ‘Restart App’ forces restart of game

★★★★ Novice

Yes, this issue is extremely annoying.

I understand that the team wants to prevent exploitation of certain loopholes, but technical fault should not be pinned on the players.

 

The least the team could do is to give the players another chance, the first (technical fault encountered) should be considered "a benefit of the doubt"/"warning", and at least players would know to look for better internet connectivity before attempting the challenge again.

 

The "working as intended" response is just not a strong enough justification.

 

If you are taking an exam, and the papers got lost after, does that mean you failed?

Message 7 of 7 (111 Views)

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