Apex on Nintendo Switch super blurry and pixelated after update

by Parzaval11235
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Original Post

Accepted Solution

Fuse's heirloom Collection Event update broke Nintendo Switch

★★★★ Apprentice

Product: Apex Legends
Platform:Nintendo Switch
Please specify your platform model. Nintendo Switch
What is your gamertag/PSN ID/EA Account name? SMLNSHADOW
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Not important
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Doesn't apply
Which Legends were your squad mates using (if applicable)? Doesn't apply
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It happens in every location, it's permanent
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing a match like I normally do
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? It has happened in every single match, including the Firing Range
When did this happen? (dd.mm.yy hh:mm) Today
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The matches in Nintendo Switch after this update are all very poor in terms of quality, the whole game just became extremely pixelated, locations in the distance are not loading properly and the entire effects (bullets, punches and even enemies and teammates) are all looking extremely laggy.
What should be happening instead? The matches should be working as usual in the console, with a normal quality on the Nintendo Switch.
Steps: How can we find the bug ourselves? Play any kind of match in the Nintendo Switch console and look at the environment/teammates/shoot a gun. Basically, do any kind of action that implies either moving, or just use the camera.

You just need to move the camera in order to notice how poor the game looks. It looks fine when you don't move, it looks normal. But while moving, the game's textures become all pixelated. The issue also happens when selecting a legend, it shows you exactly the same poor quality of movement in the animations that you will experience through the entire match. It may be hard to notice but in the image below you can see the low quality of Pathfinder's animation and that freezing effect.

Message 1 of 44 (3,633 Views)

Accepted Solution

Re: Fuse's heirloom Collection Event update broke Nintendo Switch

Community Manager

Hey folks,

 

Thanks once again for the continued patience while this was being addressed!

 

We do consider the matter resolved with yesterday's update, and things should be fixed up with regards to this particular issue.

 

Do feel free to start up a new thread if you're running into a new situation, thanks!

Mako.png

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Message 44 of 44 (1,000 Views)

All Replies

Image quality on Nintendo Switch

★★★ Newbie

Product: Apex Legends
Platform:Nintendo Switch
Please specify your platform model. Nintendo Switch
What is your gamertag/PSN ID/EA Account name? god_of_ababa
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. none
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Any legend
Which Legends were your squad mates using (if applicable)? none
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing but be in the match
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0 (right after the update today)
When did this happen? (dd.mm.yy hh:mm) 20.09.2023 22:00 JST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The image quality is getting awful that I barely see the enemy. I saw many posts on X(twitter) about the same problem today. So I think it’s a software issue not the hardware’s. It might be related to antialiasing function.
What should be happening instead? Clear point of view.
Steps: How can we find the bug ourselves? Just play apex on Nintendo Switch.

Please fix it ASAP, thank you.

Message 2 of 44 (3,591 Views)

Re: Fuse's heirloom Collection Event update broke Nintendo Switch

★★★★★ Newbie
I also have the same issue on Switch, as do all my friends who play on Switch. The graphics are horrible and everything looks blurry and pixelated. It is a thousand times worst than usual. My eyes hurt looking at the screen. All Switch players are having this issue, we need an urgent fix ASAP.
Message 3 of 44 (3,586 Views)

Apex on Nintendo Switch super blurry and pixelated after update

★★ Novice

Product: Apex Legends
Platform:Nintendo Switch
Please specify your platform model. Nintendo Switch
What is your gamertag/PSN ID/EA Account name? Benji
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Issue is present in all menus and during gameplay in all modes
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Attempting to play Apex as normal [general gameplay, menus etc.]
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 19/09/23
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Since the new update Apex has been extremely visually blurry and pixelated, issue is present in menus, firing range, regular gameplay, loading screens, etc. Affects all gameplay extremely and is headache inducing
What should be happening instead? Since the new update Apex has been extremely visually blurry and pixelated, issue is present in menus, firing range, regular gameplay, loading screens, etc. Affects all gameplay extremely and is headache inducing
Steps: How can we find the bug ourselves? Load / play Apex on Nintendo Switch ‌

New update makes Apex unplayable on Switch, everything is very blurry and pixelated, makes the game entirely unplayable and visually disorienting

Message 4 of 44 (3,576 Views)

Re: Apex on Nintendo Switch super blurry and pixelated after update

[ Edited ]
Community Manager

Under investigation. Accepting as solution for visibility purposes only.

 

Hey everyone,

 

Thanks for the reports about the performance on Switch since the update.

 

This has been passed along for further investigation and we'll update the thread with any new info as we get it.

 

Edit: We should be seeing a hotfix to address this shortly, thanks for the continued patience all!

Mako.png
Message 5 of 44 (3,562 Views)

Re: Fuse's heirloom Collection Event update broke Nintendo Switch

★★★ Newbie
@SmilingShadow900 I've had the same prblem it looks as if I'm playing on a calculator
Message 6 of 44 (3,221 Views)

Re: Fuse's heirloom Collection Event update broke Nintendo Switch

★★★★ Novice

yeah, hope they fix it right away and show us Switch players some love

 

Message 7 of 44 (3,185 Views)

Re: Fuse's heirloom Collection Event update broke Nintendo Switch

Champion

For those who are interested, this issue can now be tracked on the Trello Board.

Message 8 of 44 (3,127 Views)

Re: Fuse's heirloom Collection Event update broke Nintendo Switch

★ Apprentice

You and me both.. it’s been 3 damn days man.. 

Message 9 of 44 (2,984 Views)

Re: Apex on Nintendo Switch super blurry and pixelated after update

★★★★ Apprentice

Mako, any updates? It's almost been a week. Not to rush you but it's really affecting my games.

Message 10 of 44 (2,637 Views)