Furniture Missing

by CarolM107

Original Post

Furniture Missing

★★★ Novice

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Umidigi s2 pro
OS Version 7.0
Player ID: (Find your Player ID in Sims Mobile: ) 1003100023213
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? So, I decided to remodel my whole house, so I put every room in the storage (with the button circled on the screenshot) and some of my funiture is GONE!!! I'm so sad!!!! The missing furniture is just from two rooms, the children's room and the second bedroom Is there any way to get back the stuff that I had? Is a lot of money... I´m soooo sad! The game was crashing a lot while I was removing the rooms... I even had to close it because I couldn't interact with it anymore
What do you expect to see?
Connection Type Wifi
Please select your region Europe
Additional feedback I'm so sad, I have more pictures, but only can upload 3 Somebody help me please!


Message 1 of 8 (1,664 Views)

Re: Furniture Missing

★★★ Novice

Some more pictures

Message 2 of 8 (1,646 Views)

Re: Furniture Missing

★★★ Novice

And more...

Message 3 of 8 (1,645 Views)

Re: Furniture Missing

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.


Open the spoiler for pictures:



If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link:

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 


You can also choose to contact an EA game advisor through social media:

- Twitter:
- Facebook:


Answers HQ Guardian

do not work for EA


Message 4 of 8 (1,513 Views)

Re: Furniture Missing

★★★ Newbie

Me too.i tried emailing the EA but its of no help. I am too frustrated



Message 5 of 8 (1,316 Views)

Re: Furniture Missing

Community Manager (retired)

Hi @shriya99! So you have put the items in storage and all of them have disappeared?

Message 6 of 8 (1,306 Views)

Re: Furniture Missing

[ Edited ]
★★★ Newbie

No i had uninstalled the game accidentally and when i re-installed it my furniture was gone. I rebooted my mobile, re-installed the game again but its not coming back. @EA_DragonsEye 





Message 7 of 8 (1,304 Views)

Re: Furniture Missing

Community Manager (retired)

Could you Dm me your player id, Device, Os and location? Also the case ID. 

Also, is there anything else missing (CAS items, relationships or anything?)
If you own more than one lot, were all lots affected, just one or some?  


Message 8 of 8 (1,300 Views)