Furniture Missing

[CarolM107]

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Umidigi s2 pro
OS Version 7.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003100023213
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? So, I decided to remodel my whole house, so I put every room in the storage (with the button circled on the screenshot) and some of my funiture is GONE!!! I'm so sad!!!! The missing furniture is just from two rooms, the children's room and the second bedroom Is there any way to get back the stuff that I had? Is a lot of money... I´m soooo sad! The game was crashing a lot while I was removing the rooms... I even had to close it because I couldn't interact with it anymore
What do you expect to see?
Connection Type Wifi
Please select your region Europe
Country
Additional feedback I'm so sad, I have more pictures, but only can upload 3 Somebody help me please!

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[CarolM107]

Some more pictures

[CarolM107]

And more...

[Phantomlover1717]

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

[shriya99]

Me too.i tried emailing the EA but its of no help. I am too frustrated

[EA_DragonsEye]

Hi @shriya99! So you have put the items in storage and all of them have disappeared?

[shriya99]

No i had uninstalled the game accidentally and when i re-installed it my furniture was gone. I rebooted my mobile, re-installed the game again but its not coming back. @EA_DragonsEye 

[EA_DragonsEye]

Could you Dm me your player id, Device, Os and location? Also the case ID. 

Also, is there anything else missing (CAS items, relationships or anything?)
If you own more than one lot, were all lots affected, just one or some?  

Thanks!