November 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020 (current)
What expansions, game packs, and stuff packs do you have installed? Island Living, Get Famous, Seasons, Cats & Dogs, City Living, Get Together, Get to Work Realm of Magic, Jungle Adventure, Vampires, Dine Out, Spa Day
Steps: How can we find the bug ourselves? Make a structure and remove the ground floor, then replace the ground with tiles/planks/masonry/carpet/etc
What happens when the bug occurs? Despite being entirely enclosed by walls and roof, the bottom (ground) floor receives a frozen surface effect
What do you expect to see? No frozen floor surfaces WHEN SHELTERED, especially not when there's a running thermostat. It shouldn't matter whether the ground floor was removed and replaced with another type of construction material
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No
I added a basement under the affected area, but it doesn't change anything
November 2020
Would you be willing to upload the lot to the Gallery so I can take a look at your build to see if I or another helper here can find what is causing the problem? Thanks.
November 2020
Good Luck
Crin
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November 2020