June 2019
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s9
OS Version Newest Andriod
Ally Code: (Find it here: http://bit.ly/AllyCode ) 289847633
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Fleet battles froze around 3 minutes and did not unfreeze. Not connection issues (i checked) looks like a bug. Animations still ran in backround as timer went down.
Steps: How can we find the bug ourselves? I have attached screen shots
Connection Type Wifi
Please select your region North America
Country Usa
See attachment
Solved! Go to Solution.
July 2019
Hi all and thank you for the reports.
We have flagged this as a bug/for further investigation with the studio.
June 2019
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad Pro 11" 2018
OS Version 12.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 151-461-661
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Ability buttons disappearing during battle
Steps: How can we find the bug ourselves? Just play the game, it happens at least once in almost every TW
Connection Type Wifi
Please select your region Europe
Country Poland
Ability buttons disappeared after HMF aoe attack in TW battle.
June 2019 - last edited June 2019
It was a bit different for me. It was in the middle of arena battle. The enemy ship "death" animation wasn't finished (Xanadu Blood). The app was still responsive, the counter was running, the top left controls were working, the static ships animation was played. The only thing missing was next move (mine or enemy's). It looked like it entered dead end due to Xanadu death animation not fully played but this is just a speculation.
A main difference with the current issue is there were more ships on both sides.
Android 9 here, Xiaomi A1. I'm unable to make a screenshot as the only way to do it (a broken volume button) is with overlay controls which forces the SWGOH app pause overlay.
June 2019
June 2019
having the same problem.
June 2019
I also have the same issue. You can see I've taken out the imperial tie fighter pilot but the game doesn't recognise it is destroyed and awaiting it's turn. It has now counted down to zero but hasn't classed game as a draw so I'll have to force quite the app. Happening on a one plus 6 for me.
June 2019
Hi all and thank you for the detailed reports.
Unfortunately, we were unable to reproduce the issue. Does anyone record a video by any chance which can be provided, so that we can have a closer look at what exactly happened?
June 2019
Not me.
June 2019
Me too, I get about 2 minutes in after making I would hazard a guess 7 buttons and it freezes. Didn't think of capturing it, hang on.
June 2019
Same problem, two days in a row in the same scenario. Opponents Home One uses aoe and kills my Ghost, and the game stops. I can still target ships, change speed, activate auto battle and open chat, but there are no ability controls and the match doesn't progress.
I've never experienced a frozen fleet battle before, now after the animation update that removed the capital ship animation it's happened twice in as many days.