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Re: Frozen fleet battle

by MprezdNZ
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Original Post

Accepted Solution

Frozen fleet battle

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s9
OS Version Newest Andriod
Ally Code: (Find it here: http://bit.ly/AllyCode ) 289847633
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Fleet battles froze around 3 minutes and did not unfreeze. Not connection issues (i checked) looks like a bug. Animations still ran in backround as timer went down.
Steps: How can we find the bug ourselves? I have attached screen shots
Connection Type Wifi
Please select your region North America
Country Usa

See attachment

Screenshot_20190619-064328_Heroes.jpg
Screenshot_20190619-064120_Heroes.jpg
Message 2 of 24 (887 Views)

Accepted Solution

Re: Frozen fleet battle

EA Live QV Team

Hi all and thank you for the reports.

 

We have flagged this as a bug/for further investigation with the studio.

View in thread

Message 21 of 24 (384 Views)

All Replies

Ability buttons disappearing during battle in TW

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad Pro 11" 2018
OS Version 12.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 151-461-661
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Ability buttons disappearing during battle
Steps: How can we find the bug ourselves? Just play the game, it happens at least once in almost every TW
Connection Type Wifi
Please select your region Europe
Country Poland

Ability buttons disappeared after HMF aoe attack in TW battle.

 

IMG-20190619-WA0000.jpg

Message 1 of 24 (874 Views)

Re: Frozen fleet battle

[ Edited ]
★★★★ Novice

It was a bit different for me. It was in the middle of arena battle. The enemy ship "death" animation wasn't finished (Xanadu Blood). The app was still responsive, the counter was running, the top left controls were working, the static ships animation was played. The only thing missing was next move (mine or enemy's). It looked like it entered dead end due to Xanadu death animation not fully played but this is just a speculation. 

 

A main difference with the current issue is there were more ships on both sides. 

 

Android 9 here, Xiaomi A1. I'm unable to make a screenshot as the only way to do it (a broken volume button) is with overlay controls which forces the SWGOH app pause overlay. 

Message 3 of 24 (855 Views)

Re: Frozen fleet battle

★★★★ Novice
I got the same problem!
Ally Code: 918-637-326
Play with iPad Air 2, iOS 12.0
Message 4 of 24 (846 Views)

Re: No ability buttons in middle of multiple battle types

★★★★ Newbie

having the same problem.

https://youtu.be/0N4rDzeMd6E

Message 5 of 24 (827 Views)
Highlighted

Re: Frozen fleet battle

★★★★ Novice

I also have the same issue. You can see I've taken out the imperial tie fighter pilot but the game doesn't recognise it is destroyed and awaiting it's turn. It has now counted down to zero but hasn't classed game as a draw so I'll have to force quite the app. Happening on a one plus 6 for me. 

Screenshot_20190620-064919.jpg
Message 6 of 24 (828 Views)

Re: Frozen fleet battle

EA Live QV Team

Hi all and thank you for the detailed reports.

 

Unfortunately, we were unable to reproduce the issue. Does anyone record a video by any chance which can be provided, so that we can have a closer look at what exactly happened? 

Message 7 of 24 (793 Views)

Re: Frozen fleet battle

★★★★ Novice

Not me. 

Message 8 of 24 (772 Views)

Re: Frozen fleet battle

★★★★ Novice

Me too, I get about 2 minutes in after making I would hazard a guess 7 buttons and it freezes. Didn't think of capturing it, hang on. Screenshot_20190621-154355.jpg

Message 9 of 24 (737 Views)

Re: Frozen fleet battle

★★★ Newbie

Same problem, two days in a row in the same scenario. Opponents Home One uses aoe and kills my Ghost, and the game stops. I can still target ships, change speed, activate auto battle and open chat, but there are no ability controls and the match doesn't progress. 

 

I've never experienced a frozen fleet battle before, now after the animation update that removed the capital ship animation it's happened twice in as many days. 

 

 

Message 10 of 24 (561 Views)

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