Frist crate of the morning disappearing

[MadManTestes]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S9
OS Version 9
What is your Player ID?
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug Crates missing first thing in the morning.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region North America
Country USA

‌

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S9
OS Version 9
What is your Player ID? TzV775QF
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug When I receive my first Convoy crate of the morning (last one ordered the night before), I receive all the proper items. When I order the next Convoy, and play a match, my new Convoy is gone: along with my gas can (or cans if rushed). This has happened the last three mornings, where the new one ordered has been either a rare or uncommon crate. And when I reorder the Convoy, I get a common crate. This has happened when I was on mobile data (the first two days) and on wifi (the last day).
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA

‌

[EA_Grasshopper]

Hey @MadManTestes thanks for reaching out. That's not a great start to the day! Can I get your Persona ID, found in Settings > About so I can look into your account for any errors. Thanks! 

[MadManTestes]

PersonalID=1003798498623

[MadManTestes]

Update....

1. I collect the remaining crate from last night.

2. Request new crate (get next on list)

3. May rush if have the extra gas.

4. Tab out of game.

5. Start timer for when to collect new crate. 

6. Start match.

7. Crate gone, and reset pattern to next common crate.

This has cost me 4 Uncommon, and 3 rare crates in the past two weeks.

This is most of the time... twice now, I have forgotten to tab out and start time (step 4) and gone straight to battle. Not sure if the crate was gone after battle or not, but was definitely gone when I tab back to game after starting timer.

[EA_Grasshopper]

Thanks for the update @MadManTestes. Will investigate this further! I appreciate the detailed steps!