Friends who also own game cant play, those who dont cant find the free-trial

[J-DAWGIsSmexy]

@EA_Darko basically a while back I gave my friend access to my account allowing him to gameshare off of me, recently I have bought 'A Way Out' and he downloaded the full game off of me. This means he also owns the full game. We have tried to find the free trial but since he already owns it, when he goes to the store there is no 'free trial' option. He only finds 'install'!

[J-DAWGIsSmexy]

I also had a problem where a few of my friends are unable to find the free trial!

[EA_Darko]

@J-DAWGIsSmexy If you are game sharing then neither of you will be playing on the account that is set as the home console. In order to play you need your account to be set as the home console.

[J-DAWGIsSmexy]

Could you please explain why certain friends cannot find the free trial though?

[J-DAWGIsSmexy]

@EA_Darko

[EA_Darko]

@J-DAWGIsSmexy There could be any number of reasons, are they playing on an IPv6 connection while you are on IPv4? Are they playing on an accoung that is not set as the home console? 

[Ofek877]

Have you succeeded to solve it?

[B4DDERZ]

I'm still unable to play so far.