Re: Freeze with Buzzing sound

by EA_UltraSlide
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Original Post

Accepted Solution

Freeze with Buzzing sound

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S10
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 657574926
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug The game totally freezes and emits a buzzing sound until the app is closed.
Steps: How can we find the bug ourselves? Play the game[?]
Connection Type Wifi
Please select your region North America
Country United States

Here is a link to what it looks and sounds like

 

https://youtu.be/-d3Yz2Bud0U

 

It can happen during a battle or while noodling around the cantina.

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Accepted Solution

Re: Freeze with Buzzing sound

EA Live QV Team

Hi @RPGman83 and thanks for the report.

 

We have checked the logs available to us and cannot find a reason for the freeze and buzzing sound you encountered. Could you take a look at our troubleshooting guide in case it can be of any help preventing this in the future. 

 

Hope this helps!

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Re: Freeze with Buzzing sound

EA Live QV Team

Hi @RPGman83 and thanks for the report.

 

We have checked the logs available to us and cannot find a reason for the freeze and buzzing sound you encountered. Could you take a look at our troubleshooting guide in case it can be of any help preventing this in the future. 

 

Hope this helps!

Message 2 of 2 (116 Views)