Franchise mode loading error

[Shane7g]

Product: NBA LIVE 19
Platform:Sony Playstation 4
Which version? Full Game
Which feature / component / location in game are you experiencing issues with? Franchise mode
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Through franchise mode... start franchise mode and try to load data
What happens when the bug occurs? Error screen
What should be happening instead? Franchise mode load up
How severe is the bug? B - Major

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Franchise mode will not load...goes to error screen 

[EA_Barry]

@Shane7g

What exactly does the error say? Can you post a screen shot?

Thanks.