Franchise mode freezes when upgrading players

by kdmeans13
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Original Post

Re: Stuck on upgrading players screen after every game

Community Manager

@sidowling 

 

Which platform do you play on and have you tried anything like a reinstall in attempt to fix it? Thanks for giving us a heads up.

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Message 21 of 40 (1,250 Views)

Re: Stuck on upgrading players screen after every game

★★★ Novice

Ive tried everything there is to try.  Reinstall, cleared the cache, clean boot, you name it i've done it.  It's on you guys

Message 22 of 40 (1,228 Views)

Re: Stuck on upgrading players screen after every game

Community Manager

@sidowling  @blindrhythms 

 

Would you mind attaching a DxDiag for us?

Do you have anything plugged into your PC's USB slots like a camera or tablet by any chance?

Does it happen for any type of player you're trying to upgrade or all of them?

 

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 23 of 40 (1,214 Views)

Re: Stuck on upgrading players screen after every game

★★★ Novice

There is nothing plugged into my computer besides the controller

Message 24 of 40 (1,174 Views)

Re: Stuck on upgrading players screen after every game

★★★ Novice
@sidowling And yes it happens when after every game no matter who I'm upgrading
Message 25 of 40 (1,212 Views)

Re: Stuck on upgrading players screen after every game

★ Apprentice

Wanted to pop back in this thread to mention that it's still happening on my end too and that like you it's indeed after every game. I have since reinstalled, tried new drivers, switched back to DX11 with no luck whatsoever.

Message 26 of 40 (1,201 Views)

Re: Stuck on upgrading players screen after every game

★★ Novice

Having this exact same issue. 

Message 27 of 40 (1,130 Views)

Re: Stuck on upgrading players screen after every game

★★★ Novice

Can you please do something.  Anything

Message 28 of 40 (1,102 Views)

Re: Stuck on upgrading players screen after every game

★★★ Novice

So that's it huh?  Nothing?  It's been 2 months now.

Message 29 of 40 (1,038 Views)

Re: Stuck on upgrading players screen after every game

Community Manager

My apologies for not getting back right away. Have you tried right-clicking on the game to repair it since the last time we spoke and do you play on a computer monitor or T.V.?

 

Do you bluetooth enabled on your PC that could be picking up another device? I'm curious if the bug will still happen if all additional external devices are removed side from the mouse and keyboard when playing. 

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Message 30 of 40 (1,009 Views)