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Founders pack skins, frames and founders badge missing

by i_r_magic

Original Post

Founders pack skins, frames and founders badge missing

★ Novice

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? i r magic
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? n/a
Which Legends were your squad mates using (if applicable)? n/a
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Choosing a legend
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? n/a
When did this happen? ( hh:mm) 29.09.19
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Bought the founders pack, received the 2000 Apex coins, but didn't receive the skins, frames, or founders badge. The legends have the red dot next to skins and frames, as if there is a new skin/frame but there is nothing in the list and the founders badge is still locked.
What should be happening instead? It should all be unlocked.
Steps: How can we find the bug ourselves? Founders pack

Bought the pack, haven't received all of the content.

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