Re: Founder item missing

by rik199741
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Original Post

Founder item missing

★ Novice

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? CitedBear
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Equipment
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/a
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/a
When did this happen? (dd.mm.yy hh:mm) 18/01/2020 20.00 UTC Amsterdam Roma Vienna
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I can't equip the founders skin I bought 6 month ago
What should be happening instead? I can equip that skin
Steps: How can we find the bug ourselves? Check in my account for confirm that bundle

Tell me if I can fix alone or just wait 

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Re: Founder item missing

★ Novice

Resolve👍

 

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