Re: Formal request for Refund - Nerfing my investment is NOT acceptable

by RecklessC108
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Formal request for Refund - Nerfing my investment is NOT acceptable

★★★★ Apprentice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Every device
OS Version ALL
Ally Code: (Find it here: http://bit.ly/AllyCode ) 848-323-443
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug CG continually nerfing characters the community invests real $ and time to buy, build, and utilize to gain exclusivity and higher performance as a result. If every team or character is going to be no better than another, what's the point? We don't spend $ on a whim. We do it to gain exclusivity. To gain an advantage. Now you're just nerfing that advantage!
Steps: How can we find the bug ourselves? Play the game. Read the article. Use your brain.
Connection Type
Please select your region North America
Country United States

As indicated in this thread, https://forums.galaxy-of-heroes.starwars.ea.com/discussion/161684/game-content-philosophy-mega, I am hereby formally requesting a full refund of the thousands (>$10,000) I have spent on this game. I cannot stand by and allow my investments to continually be nerfed because CG doesn't like it. You release all these new characters with good/great skills that help us elevate our performance in the game and then, with the stroke of the proverbial pen, NERF those abilities. And for what? Because that toon or team or mechanic happens to beat some new game feature or mode you introduce? How about the original builders of your car or home came back after you bought and completely took away all the features that lead you to buying it in the first place?

 

Fortunately, Google keeps immaculate receipts of all transactions. I look forward to submitting a detailed list for full refund!

Message 1 of 18 (3,753 Views)

Re: Formal request for Refund - Nerfing my investment is NOT acceptable

★★★★ Novice
Can I also get in on this? I too have been experiencing this issue.
Message 2 of 18 (3,597 Views)

Re: Formal request for Refund - Nerfing my investment is NOT acceptable

★★★ Novice
Same thing is happening to me
Message 3 of 18 (3,578 Views)

Re: Formal request for Refund - Nerfing my investment is NOT acceptable

★★ Apprentice

I agree with you ! I spend 350€ getting Darth Sion seeing he will be a great toon for the raid and now they are nerfing him less than a week after I got him !

 

This game is more like a casino game with the shards and the bundle doesn’t even give the drop chances ! It says 5-330 shards and I got only 5 & 7 shards and only one time 12... 

 

Message 4 of 18 (2,773 Views)

Re: Formal request for Refund - Nerfing my investment is NOT acceptable

★★★ Newbie
Spent thousands on this game for characters to consistently be nerfed makes me feel cheated. I want my money refunded and you will never hear from me again!
Message 5 of 18 (2,627 Views)

Re: Formal request for Refund - Nerfing my investment is NOT acceptable

★★★ Novice
I also spent a lot just to get Visas to only a 5* status and now so underwhelming and unsatisfied! 😡
Message 6 of 18 (2,598 Views)

Re: Formal request for Refund - Nerfing my investment is NOT acceptable

[ Edited ]
★★★★★ Apprentice

English isn't my native langage, so maybe I misunderstand, but technically toons aren't nerfed : it's the mechanics of the raid that changes. Am i wrong ?

 

Message 7 of 18 (2,501 Views)

Re: Formal request for Refund - Nerfing my investment is NOT acceptable

★★ Guide
@p4k031 people have spent money on characters and gear because all the information to this point said they would be good in raids. Now those characters will not be as good and are not worth the investment
Message 8 of 18 (2,360 Views)

Re: Formal request for Refund - Nerfing my investment is NOT acceptable

★★★★ Apprentice

@p4k031 Altering mechanics that define these characters, even if limited to events, after we've already invested $ into buying and building them for the use of those mechanics is called "bait and switch". This is illegal in the United States and many other countries. Additionally, if you release a character with a bug - think Visas Marr - that makes this character really good but then change - even if it's to fix a bug - and devalue said characters performance, that too is labeled as "Not as Advertised" and you are entitled, in the United States at least, to challenge and recoup any and $ spent on it.

I hope this clarifies things for you.

Message 9 of 18 (2,102 Views)

Re: Formal request for Refund - Nerfing my investment is NOT acceptable

★★★★★ Novice
Well ive honestly already contacted PayPal to see. I'm sick of this. Its unacceptable we should be able to use mechanics we find as long as it's not bugged. If it is a long standing character that has been purchased or farmed leave it be
Message 10 of 18 (2,055 Views)